Director of Crisis Services

Chimes•Reading, PA

19h•$75,000

About The Position

Are you a seasoned behavioral health leader passionate about crisis intervention? As Director of Crisis Services, you'll oversee multiple crisis programs throughout Berks County, leading a team of Clinical Coordinators while building vital community partnerships. This is your opportunity to shape the future of crisis services and make a profound impact on individuals during their most vulnerable moments.

Requirements

Master's degree in a behavioral health discipline (Social Work, Counseling, Psychology, etc.)
Crisis experience is essential
4+ years of behavioral health experience
2+ years of progressive supervisory experience managing master's-level staff
Deep knowledge of crisis intervention best practices and recovery principles
Strong proficiency with Microsoft Office and Electronic Health Records (MyEvolv experience preferred)
Valid driver's license
PA clearances (Act 33 & 34, FBI fingerprinting)

Nice To Haves

Professional licensure (LPC, LCSW, LMFT, PsyD)
Certification in crisis intervention or related specialty
Marketing or business development experience in behavioral health settings
Experience building community partnerships and collaborative networks
Track record of program development and expansion

Responsibilities

Oversee the strategic direction and daily operations of multiple crisis intervention programs
Supervise and mentor Clinical Coordinators, providing individual and group supervision
Implement SAMHSA best practices and evidence-based crisis intervention models
Ensure all services meet licensing standards, contractual requirements, and agency policies
Develop and execute annual program plans with measurable outcomes
Maintain 24-hour availability for emergency consultation and program support
Build and strengthen relationships with county agencies, police departments, hospitals, emergency services, and behavioral health providers
Present crisis intervention services to community stakeholders and potential referral sources
Develop and execute marketing strategies to increase awareness of crisis services
Attend community events and conferences to promote program visibility
Actively participate in expanding crisis services throughout Berks County
Represent the agency at interagency meetings and community events
Identify and pursue opportunities for service expansion through RFPs and partnerships
Create comprehensive training programs and professional development opportunities
Orient and mentor new Clinical Coordinators on policies, procedures, and best practices
Conduct annual performance evaluations and 90-day probationary reviews
Ensure staff maintain appropriate qualifications and compliance with all requirements
Foster a culture of recovery principles and cultural competency
Collect and analyze outcome data to assess program efficacy
Oversee performance improvement activities and quality indicators
Prepare monthly, quarterly, and annual reports for stakeholders
Review client complaints and grievances before submission
Manage incident reporting through the agency's incident management system
Ensure timely, accurate documentation across all programs
Manage program budgets and ensure operations stay within budgeted parameters
Collaborate with your supervisor on annual budget preparation
Oversee payroll and billing documentation accuracy
Interface with Accounting to resolve billing issues
Maximize authorized services and ensure proper documentation for reauthorizations

Benefits

Competitive Compensation & Benefits: Salary starting at $75,000+ (commensurate with experience)
Comprehensive Medical, Dental, and Vision Insurance
403(b) retirement plan with generous employer match
Paid Time Off for work-life balance
Life and Disability Insurance
Tuition reimbursement for continued education
Flexible Spending Accounts (Health, Dependent, Transportation)
Employee recognition and referral bonus programs
"Tickets at Work" discount program
Lead innovative crisis programs serving Berks County
Shape the future of crisis services in your community
Work with a Joint Commission-accredited organization
Collaborate with dedicated professionals committed to recovery
Opportunities for continued learning and advancement
Influence policy and best practices at the program and community level
Join Holcomb Behavioral Health Systems, where we take a comprehensive, holistic approach to behavioral health. Serving communities throughout Pennsylvania, New Jersey, Delaware, and Maryland, we're committed to providing innovative, responsive crisis intervention when people need it most.