Crisis Intake Case Manager
About The Position
MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis intervention—no mobile response required. As a Crisis Intake Case Manager, you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment. This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.
Requirements
- High School Diploma (required) Bachelor’s in Psychology (preferred)
- 4+ years behavioral health experience (HS diploma)
- Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
- Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
- CPR certification (or willingness to obtain upon hire)
- SafeClinch or equivalent de-escalation training (or willingness to complete)
- Strong assessment, interviewing, and documentation skills
- Ability to remain calm, compassionate, and professional in high-stress environments
- Proficiency with EHR systems and basic computer applications
- Commitment to trauma-informed care and patient dignity
Nice To Haves
- Bachelor’s in Psychology (preferred)
Responsibilities
- Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
- Perform suicide and safety risk screenings in alignment with program protocols
- Present intake findings clearly to the multidisciplinary treatment team
- Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
- Provide patients and families with program orientation and care expectations
- Support discharge planning, case management, and social determinant resource recommendations
- Maintain accurate and timely documentation in the electronic health record
- Communicate professionally with referral sources and internal teams
- Utilize trauma-informed de-escalation techniques in high-stress situations
- Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
- Travel between clinic locations as needed to support patient care operations
- Strictly adhere to HIPAA regulations and all company compliance standards
- Attend required supervision and complete ongoing clinical training
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) plan with company contributions
- accrued paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
