Crisis Intake Case Manager
About The Position
At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help. Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face. Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day. Crisis Intake Case Manager MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis intervention—no mobile response required. As a Crisis Intake Case Manager, you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment. This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.
Requirements
- High School Diploma (required) Bachelor’s in Psychology (preferred)
- 4+ years behavioral health experience (HS diploma)
- Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
- Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
- CPR certification (or willingness to obtain upon hire)
- SafeClinch or equivalent de-escalation training (or willingness to complete)
- Strong assessment, interviewing, and documentation skills
- Ability to remain calm, compassionate, and professional in high-stress environments
- Proficiency with EHR systems and basic computer applications
- Commitment to trauma-informed care and patient dignity
Nice To Haves
- Bachelor’s in Psychology (preferred)
Responsibilities
- Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
- Perform suicide and safety risk screenings in alignment with program protocols
- Present intake findings clearly to the multidisciplinary treatment team
- Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
- Provide patients and families with program orientation and care expectations
- Support discharge planning, case management, and social determinant resource recommendations
- Maintain accurate and timely documentation in the electronic health record
- Communicate professionally with referral sources and internal teams
- Utilize trauma-informed de-escalation techniques in high-stress situations
- Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
- Travel between clinic locations as needed to support patient care operations
- Strictly adhere to HIPAA regulations and all company compliance standards
- Attend required supervision and complete ongoing clinical training
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) plan with company contributions
- accrued paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
