Credit Union Team Lead

Honda Federal Credit Union • East Liberty, OH

29d

About The Position

This position, along with the Branch Manager, provides leadership for the branch in all areas of operations to ensure members receive a very high level of service while meeting all compliance and regulatory requirements.

Requirements

• High School Diploma or GED Equivalent
• At least 2 years in a customer service related field
• Consumer lending experience
• Strong customer service and sales skills in a financial services environment
• Strong leadership skills
• High professional standards including ability to maintain confidentiality

Responsibilities

• Assist branch staff with questions that arise from daily member interactions.
• Train and develop staff to support their success.
• Assist members in a professional, courteous, and efficient manner while accurately executing transactions, account maintenance, opening and closing accounts, processing loan applications, and completing IRA documents.
• Support the Branch Manager in building and maintaining an environment where staff evaluate member needs and cross sell products and services to meet those needs.
• Support achievement of branch and individual sales goals.
• Work in and troubleshoot multiple systems, develop working knowledge of regulations and policies, reinforce staff knowledge, and multitask effectively.
• Support Branch Manager with strategy for meeting all goals and metrics.
• Support Branch Manager to ensure all policies and procedures are followed and maintained.
• Communicate effectively with the Branch Manager regarding all aspects of the branch including member issues and staff needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees