Credit Union Teller

Air Products•Union, NJ

2d•Onsite

About The Position

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. Reimagine What’s Possible The Teller is responsible for effectively servicing and providing exceptional service to our APCI Federal Credit Union (FCU) members in person, by phone, mail, online, email, and through various digital communication channels. They also support routine Teller transactional, operational, and member service support tasks in conjunction with the strategic initiatives established by the Credit Union and APCI Federal Credit Union (APCI FCU), NCUA, Air Products and Chemicals, Inc., and other relevant policies, procedures, and all regulatory requirements. APCI FCU’s Mission is to : Provide our members with innovative financial products and services for all stages of life. Serve our members in a financially sound and competitive manner, and Educate our members in making informed financial decisions. Nature and Scope: The Teller is a member of the APCI FCU's Member Services Team and reports to the APCI FCU's Director of Member Services. The position involves responsibilities related to developing and maintaining positive member relationships, as well as promoting APCI FCU's share and loan products and services. Additionally, it involves balancing daily transactions, verifying cash and check totals, and managing risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements, and audit procedures. Create an inclusive and professional environment where all team members are respected, and diversity is valued. Participate in meetings and share ideas in support of the credit union's Strategic Initiatives. APCI FCU provides financial services to Air Products and Chemicals, Inc., Contractors, and Versum Materials plus Select Employer Groups and to members of their immediate family and households. The APCI FCU provides a broad range of financial related products and services including mobile banking, remote deposit capture, vehicle loans, refinance mortgage loans, personal loans, MasterCard, savings, checking, money market account, certificates, and IRAs. Loan amounts range from $500 to $1,200,000 while individual member deposits range from $5 to over $1,000,000. While having only a single physical location in Allentown, PA, the APCI FCU’s members span over the 50 U.S. states in addition to a small international contingent. Larger member concentrations are in Pennsylvania, Texas, California, Arizona, and Louisiana. The APCI FCU reaches its members through a variety of channels including internet, mobile app, telephone, outbound calls, and direct mail. What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

Requirements

Outstanding customer (member) service skills.
Demonstrated ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality.
Ability to multi-task and work independently and collaborate with the Member Services Team.
Create an inclusive and professional environment where all team members are respected, and diversity is valued.
Participate in meetings and share ideas in support of the credit union's Strategic Initiatives.
Strong written and verbal communication skills.
Proficiency with Word and Excel.
Associate’s degree in business or finance or, a minimum of 3 years of financial institution experience with a high school diploma or GED.
Ability to lift up to 50 pounds.
A valid driver’s license is required.
Demonstrated ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality.
Strong written and verbal communication skills as well as intermediate proficiency with Word and Excel
Multi-task and work independently as well as being a part of the Member Services Team.

Nice To Haves

Credit Union experience is preferred but is not required.

Responsibilities

Develop and demonstrate a comprehensive understanding of APCI FCU products and services with ability to clearly explain to current or potential members.
Represent APCI FCU in a courteous and professional manner which supports APCI FCU’s mission and reputation.
Open, modify and close all types of deposit products such as savings, checking, money market, and certificates.
Perform financial transactions, including deposits, withdrawals, loan payments, and issuing cashier's checks. Additionally balance cash drawers, complete end-of-day reports, prepare weekly cash pick for armored carrier, investigate and resolve any out-of-balance conditions for accounting.
Ensure that all information and transactions regarding credit union members are kept confidential.
Enforce strict adherence to established security procedures.
Assist with change of addresses, order debit cards, scan driver’s licenses, update member profiles on all accounts and all profiles, import closed account forms to Nautilus, process returned mail.
Develop and demonstrate an understanding of APCI FCU regulatory requirements such as USA PATRIOT Act, BSA/OFAC and Reg. DD (Truth-In-Savings).
Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL, Manager of Member Services or Board of Directors.