Credit Solutions (Collections) Associate I

San Antonio Citizens Federal Credit Union • San Antonio, FL

1d • Onsite

About The Position

Join the San Antonio Citizens Federal Credit Union as a Full-Time Credit Solutions (Collections) Associate I and immerse yourself in a dynamic environment focused on customer-centric solutions. This onsite position offers an exciting opportunity to engage in impactful work, handling consumer loan collections and delinquency management while ensuring compliance with financial regulations and the Fair Debt Collection Practices Act (FDCPA). Your role will revolve around fostering strong member relationships, employing your exceptional communication and negotiation skills to create effective payment arrangements and assist with account resolution. With a competitive annual salary ranging from $42,000 to $52,000, this role not only allows you to develop your collections experience but also positions you within a supportive community-driven organization. Your passion for problem-solving and attention to detail will thrive in this collaborative setting, making a real difference in our members' financial journeys. At San Antonio Citizens Federal Credit Union, we are dedicated to cultivating a culture of service excellence service standards. These service standards are important for how we engage with our members, non-members, and teammates. They reflect our core values of Dependable, Passionate, Collaborative, Empathy, and Community, supporting our vision to empower dreams and our mission to leverage our collective resources to help one another thrive.

Requirements

• Basic understanding of loan products and delinquency processes.
• General knowledge of collections practices and member account management.
• Strong verbal communication skills with the ability to handle sensitive or difficult conversations professionally.
• Active listening skills with the ability to understand member situations and respond appropriately.
• Ability to build rapport and maintain a positive member-focused approach.
• Strong attention to detail and accuracy in documentation and account updates.
• Organizational skills to manage multiple accounts follow-ups and deadlines.
• Basic problem-solving skills with the ability to identify appropriate next steps within established guidelines.
• Ability to work under general supervision while following established procedures.
• Comfortable working in a fast-paced environment with daily call expectations.
• Ability to handle stressful situations while maintaining professionalism and composure.
• Basic computer skills including Microsoft Office and the ability to navigate multiple systems.

Nice To Haves

• Familiarity with applicable regulations including Fair Debt Collection Practices Act (FDCPA)

Responsibilities

• Engage directly with members to resolve past due accounts through both outbound and inbound collections calls.
• Review account details.
• Meticulously document all activities.
• Diligently follow up on payment arrangements.
• Collaborate with your team to ensure that all accounts are managed timely and accurately.
• Assist members while protecting the integrity of the credit union.
• Uphold standards of financial services collections and regulatory compliance.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Snack/Drink Room
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees