Credit Representative

Worldpac•Oak Brook, IL

10d•$21 - $29

About The Position

The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives. The role will work closely with internal Credit team members and Commercial Sales and Customer First teams as necessary to resolve customer concerns causing delays in payments. The role will work with Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success. The role will work closely with cross-functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs. This role will work closely with key customers and the cross- functional teams to understand and resolve issues while adhering to established company policies and procedures.

Requirements

Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree
2+ years’ experience in a credit and collections or customer facing role
Effective collections, issue resolution, deduction management, and negotiation skills
Collaborative attitude, as well as strong analytical and investigative skills
Proven ability to work both independently and as a team member
Understanding of basic accounting and bookkeeping procedures
Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
Ability to define problems, identify solutions and follow through to completion
Excellent verbal and written communication
Strong decision-making skills with strong attention to detail and action results oriented
Working knowledge of AS400 system
Excellent customer service skills
Knowledge of transactional processes and systems
Is legally able to work in the United States.

Responsibilities

Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated
Develop and maintain positive working relationships with all customers within assigned A/R portfolio
Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances
Resolves disputed and unapplied items on the customer accounts
Works with internal and external customer to clear open accounts receivable balances
Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt
Works in a team supportive environment
Performs other collection related duties as required by management
Complies with all established policies and procedures
Ability to organize and interpret data as well as communicating analytic results/recommendations
Able to manage multiple tasks simultaneously to completion with sound business judgment
Credit hold review and order releases per company policy guidelines
Special projects as assigned