Credit Representative I

Vontier • Stow, OH

8d • $20 • Hybrid

About The Position

Position is $20 per Hour (Gainshare potential available+ $300 Sign on Bonus)
10:30am-7pm EST shift Monday-Friday (NO WEEKENDS!)
Ability to work remotely on Monday and Friday's
(Required to work on-site at Matco headquarters every Tuesday, Wednesday and Thursday.)
Training schedule will be 8am-4:30am EST M-F for 6-8 weeks and will require being onsite throughout that duration. Attendance is Mandatory
You will be responsible for servicing customers and franchisees in a call center environment. You will communicate with customers on financial matters.
In addition, you will input data to determine if a request for credit can be granted. You will interface with other team members or functional areas to assist customers with solving outstanding issues or problems.

Requirements

• High school diploma or equivalent G.E.D. required
• Must be able and willing to work 10:30am-7:00pm ET shift Monday through Friday
• Required to work on-site at Matco headquarters every Tuesday, Wednesday and Thursday
• Ability to work remotely on Monday and Friday
• Must have reliable transportation
• Ability to carry out responsibilities with minimal direction and work well in a team environment
• Ability to adapt to an ever-changing environment which requires flexibility, especially around processes
• A well-developed sense of urgency and follow-through
• Strong problem-solving skills
• Ability to communicate effectively via mail, email, and phone by utilizing proper grammar and phrasing

Nice To Haves

• One year of experience in a call center-based environment preferred

Responsibilities

• Receive inbound calls to input data necessary to establish a line of credit or determine that credit cannot be extended
• Maintain professional interaction with all Matco Tools personnel, distributors, and customers at all times
• Build and maintain solid relationships with the above mentioned
• Maintain and promote a positive attitude while meeting productivity and quality goals
• Remain flexible and adaptable to changes in processes and work shifts
• Other duties as assigned

Benefits

• Annual bonuses/incentives (depending on position)
• Immediate company benefits (medical, dental, vision, life, etc.)
• 401k with company match
• 401k defined contribution after 1 year of service
• High level of employee engagement
• Walking path
• Dress for your day - every day casual/jeans
• Employee discounts
• 15 days vacation + 3 floating holidays + 10 paid holidays
• Paid maternity & paternity leave
• Tuition reimbursement
• Student loan payment assistance
• Hybrid work environment (2 days remote) for onsite roles
• Annual Day of Caring for employees to volunteer
• Discounts on tools
• Annual team building events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED