Credit Account Representative

Yancey Bros. Co. • Austell, GA

2d

About The Position

As a Credit Account Representative, you will be responsible for contacting customers who have delinquent debt due to Yancey Bros. Co. The primary purpose of the position is to work with customers to secure payment and assist them with any invoice/statement questions or disputes. The position is often a liaison between the customer and Sales and Operations personnel. Major expected result is to maintain a portfolio of accounts at the lowest possible aging that will allow the company to maintain the best possible borrowing base with regards to Accounts Receivable.

Requirements

• Prior account management experience or training
• Excellent customer service, organizational and communication skills
• High school diploma required
• 5+ years experience with commercial collections
• Excellent Customer Service skills
• Excellent negotiating skills
• Good listening skills
• Positive attitude
• Attention to detail
• Persistence
• Excellent organizational skills
• Proficient with Microsoft Office Excel and Word – You must be able to create spreadsheets and use basic formulas
• Ability to quickly adapt to change

Nice To Haves

• Bachelor's degree in finance or accounting preferred
• 2-5 years experience as a commercial credit analyst preferred
• NACM Affiliation/Certifications
• Billtrust experience
• Netnow experience
• D365 expereince
• Collection Automation Software experience
• Ability to speak, read, and write Spanish fluently

Responsibilities

• Collection Calls
• Log customer feedback into system
• Log customer disputes in database
• Assist Internal customers with information
• Assist Customers with information
• Prepare corrections to customer accounts
• Prepare demand letters
• Prepare accounts for legal
• Participate in required safety programs, and working in a safe manner
• Miscellaneous duties and reports as assigned by manager

Benefits

• Competitive Pay Structure
• Compensation: Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED