Credit Refund Clerk - Patient billing and collections

Mount Sinai Medical Center•Miami Beach, FL

19d•Hybrid

About The Position

Hybrid Work from Home Schedule Credit Refund Clerk specializing in patient billing, credit balance management, and refund processing. Experienced in reviewing and correcting daily credit reports, coordinating with Accounts Payable, handling insurance and patient refunds, and resolving refund‑related inquiries. Skilled in account adjustments, balancing workflows, and supporting new staff training.

Requirements

High School graduate or equivalent level of training.
Two years prior hospital/Business Office experience preferred

Responsibilities

Facilitate refund processing and communicate with Accounts Payable on an as-needed basis.
Reviews and corrects the credit balances report daily.
Adjusts accounts accurately according to contractual agreements on a daily basis.
Verifies allowance for accuracy daily.
Requests refunds for insurances or patients when there is an overpayment as needed.
Checks the refund requests made by our vendors as needed.
Processes refund requests from all other areas of the Business Office.
Processes transfers as needed.
Moves balance within the different accounts buckets daily.
Refers accounts to appropriate areas if additional follow up is required when needed.
Contacts insurance companies for additional information as needed.
Advises stand, as well as management of situations requiring follow up to avoid future errors.
Handles all calls in reference to refunds and resolve as necessary.
Maintains insurance and patient pending refunds list up today.
Assist in the onboarding and training of new staff as it relateds to system processes and workflows.