Billing and Collections Manager

MED-EL Corporation•Durham, NC

10h

About The Position

If you love turning complexity into clarity and keeping the financial engine running smoothly, this role is for you. As our Billing and Collections Manager, you’ll lead the charge in optimizing the revenue cycle, from claims to collections, while developing a high-performing, engaged team. This is a hands-on leadership role where strategy meets execution, and where your expertise drives both operational excellence and exceptional customer experience.

Requirements

5+ years of Revenue Cycle experience, required
3+ years of leading high functioning teams, required
Proficient with Revenue Cycle systems
Understanding of CPT, HCPCS, and ICD-10 coding, electronic claims filing and billing systems, and Microsoft programs
Demonstrated knowledge of insurance reimbursement
Proficient in Microsoft Suite
Ability to understand and follow HIPAA regulations
Ability to work well under pressure and with minimal supervision
Effective organizational, problem solving, critical thinking, creativity, project management, verbal and written communication skills
Located in – or willing to relocate to – Durham, NC

Nice To Haves

DME related experience, preferred

Responsibilities

Supervises staff and monitors employee performance; performs employee productivity audits.
Assists the department management with Human Resources related issues, identifies staffing needs, interviews, and hires staff, and initiates disciplinary actions leading to termination when necessary.
Works closely with management to ensure Revenue Cycle employees are kept up to date on changes in payor regulations (i.e., portal changes, methodology changes etc.), related fee schedules and process improvements.
Ensures the field and Revenue Cycle employees are compliant within all Revenue Cycle workflows.
Responsible for implementation and training of billing software and provides ongoing education as necessary.
Provides on-going performance feedback, address problems, orients, and trains employees, verifies competency and identifies and suggest ways to develop skills.
Works with department leadership to develop strategic plans and programs for the Revenue Cycle team and ensure that goals and objectives on the team are properly defined and clearly established.
Monitors the workflow to achieve highest levels of productivity for an engaged workforce.
Manages work queue performance by all parties, including departmental and third-party vendors.
Ensures department is responsive to patient financial service needs and patient complaints are resolved.
Provides communication on the methods and principles used for billing to the customer and resolves concerns.
Serves as a liaison to multi-department contacts within MED-EL to ensure clarification and optimal communication.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer services.
Collectively works with team(s) to meet organizational targets.

Benefits

Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.
401k Match
Health Savings Account
Short term and long-term disability paid by the company.
Company paid life insurance with an option to purchase additional coverage.
FSA Dependent Care
Pet Insurance
Critical Illness
Accident Insurance
PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
Employee Assistance Program