Credit Officer

Talent

About The Position

Talent is a global leader in digital and technology recruitment with over 300 employees and 9 offices, aiming to build a better world of work. The company emphasizes development, flexibility, recognition, and purpose, offering perks like a world-class conference, health and lifestyle allowance, wellbeing days, and industry-leading training. Talent is an award-winning company with a core value to 'Give a Damn', focusing on positive impact on people, community, and the world. The Credit Officer role involves managing collections across a high-volume debtors ledger to ensure timely cash flow, accurate reconciliation, and strong commercial outcomes. This position allows for ownership of the ledger within a collaborative environment, maintaining high standards in collections, contract administration, and financial processes. The Senior Credit Officer is specifically responsible for daily collection activities and commercial contract administration, aligning with Talent's standards, and is an opportunity for an experienced collections professional to manage an extensive ledger in a collaborative team setting.

Requirements

Minimum of 2 years of hands-on experience in collections, particularly in high-volume environments.
Proficient in accounts receivable reconciliations.
Strong entrepreneurial spirit with a solid understanding of commercial operations.
Excellent customer service skills.
Strong attention to detail.
Intermediate to advanced Excel skill.

Nice To Haves

Previous experience in the staffing industry.
Familiarity with Bullhorn, Fasttrack, Business Central, or similar systems.
Experience with third-party payment systems such as Fieldglass and Ariba.

Responsibilities

Manage collections across a high-volume debtors ledger, ensuring timely cash flow, accurate reconciliation, and strong commercial outcomes.
Take ownership of your ledger.
Maintain high standards across collections, contract administration, and financial processes.
Manage the day-to-day collection activities of their assigned ledger.
Administer all commercial contracts, ensuring they align with Talent’s world-class standards.
Manage cash collections related to the debtors ledger, ensuring timely reconciliation of accounts and resolution of queries.
Utilise technology and processes to improve collection efficiency and accuracy.
Report regularly to the Credit Manager, providing insights into collection progress and account statuses.
Perform cash allocations, RCTI reconciliations, bank reconciliations & general administration (Zendesk ticket assignment).
Manage cash collections for the assigned ledger, consistently meeting or exceeding monthly targets.
Perform cash receipting, cash allocations and bank reconciliations daily.
Investigate and resolve account issues, particularly those with 60- and 90-day debt, escalating to account managers and general managers as needed.
Handle all queries within agreed service level targets and ensure appropriate allocation and management of collections.
Record all collection activities in financial systems.
Assist with weekly/monthly reporting and aged receivables analysis.
Respond promptly and accurately to business requests, providing essential support to the organisation.
Perform ad hoc reporting as required.
Lead efforts to develop and continuously improve processes and systems, ensuring compliance with regulatory requirements.
Address complex issues related to business development, technological changes, and regulatory updates, while embodying organisational values.