Credit Manager

MULTIVAC USA•Kansas City, MO

About The Position

This position is responsible for leading credit and collection activities to ensure compliance with organizational standards and customer expectations. This role partners with the Director of Credit to develop policies, oversee departmental performance, and provide actionable accounts receivable analytics for portfolio management. Time Utilization: This position may travel up to 5% of the time. Normal business hours are 8:00am to 5:00pm with regular occasions to work additional hours. Schedule needs to be flexible to accommodate internal and external customer schedules.

Requirements

Bachelor's degree in business, accounting, or related field and five years related experience in credit management, accounting, or analytics; or equivalent combination of education and experience.
Ability to read and interpret documents such as sales contracts, operating and maintenance instructions, safety rules, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information and respond to questions from managers, customers, and the general public.
Ability to negotiate and resolve difficult collection situations with customers and internal colleagues.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficient in Microsoft Office, particularly Word and Excel.
Working knowledge of database applications and ERP systems is required.
Current valid driver’s license and the ability to obtain a passport for travel as required by position.

Nice To Haves

NACM certification preferred.
Working knowledge of SAP FICO, Sales & Distribution, and CRM preferred.
Working knowledge of QlikView also preferred.

Responsibilities

Define and enhance roles, goals, and responsibilities for Credit Department employees; ensure training and performance alignment. Manage a team of 4–6 associates, conducting regular performance reviews and goal assessments.
Oversee all aspects of the collection process, ensuring timely invoicing and effective communication with customers and internal teams.
Collaborate with the Director of Credit to organize quarterly regional meetings with senior leadership and sales/service teams to resolve past-due accounts.
Establish and monitor corporate credit and collection standards, ratios, and benchmarks; develop action plans based on analysis. Ensure departmental goals are met or exceeded through continuous improvement initiatives.
Maintain up-to-date departmental processes and workflows within the standardized company repository. Conduct periodic reviews to ensure all procedures align with current company policies, internal controls, and industry guidelines.
Process returns, price adjustments, credits, freight billings, and billing corrections; collaborate with tax accountant on tax-related issues. Work with SAP information tables to run reports as needed.
Handle customer inquiries, resolve account issues, and initiate collection efforts for past-due accounts; determine accounts for agency placement or write-off.
Monitor inbound EDI payments, confirm accurate application, and resolve posting discrepancies; maintain balanced accounts and communicate updates organization-wide.
Review and release credit-held orders; process credit card authorizations.
Assess credit risk using vendor data and applications; establish and maintain credit limits for new accounts. Conduct regular reviews of current accounts to ensure credit limits align with current risk tolerances.
Prepare, review, and analyze company-wide accounts receivable reports using Excel, SAP, and QlikView