Credit Control Manager

Rockforce • Ambler, PA

3d • Hybrid

About The Position

The Credit Control Manager is responsible for leading all credit, collections, and receivable operations across RockForce's multi-subsidiary structure, including corporate, union, and non-union entities. This role safeguards company cash flow by balancing strong client relationships in the live-entertainment industry with disciplined financial governance. The position ensures timely billing and collection for project-based labor events, monitors credit risk across high-volume client accounts, and maintains transparent communication with Operations, HR, and regional leadership teams.

Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration required; 7+ years of progressive experience in credit control, A/R, or collections with at least 3 years in a management role.
• Proven experience in a multi-EIN or project-based service organization (entertainment, construction, or staffing preferred).
• Strong understanding of union and non-union billing structures, including trust fund remittances and CBA obligations.
• Advanced proficiency in ERP or accounting platforms (NetSuite, QuickBooks Enterprise, Paylocity, ADP, etc.).
• Excellent communication, negotiation, and relationship-management skills.
• Financial discipline & analytical accuracy
• Cross-entity collaboration (Finance, HR, Operations)
• Client relationship management
• Leadership and staff development
• Process optimization & compliance oversight

Responsibilities

• Develop and enforce Rock Force's credit policy across all subsidiaries and regions, aligning with client contracts and union requirements.
• Evaluate new client creditworthiness using trade references, financial statements, and industry insights (touring companies, venues, promoters, etc.).
• Set and review credit limits by entity and ensure consistency with client history and event billing patterns.
• Monitor exposure across corporate, union, and non-union divisions to maintain balanced cash flow.
• Partner with Operations and Regional Vice Presidents to proactively address credit concerns on large or repeat events.
• Oversee national A/R activity, ensuring accurate invoicing and timely collections for project-based and multi-jurisdictional clients.
• Implement standardized billing workflows for recurring labor engagements, ensuring compliance with union contribution requirements and CBA-specific terms.
• Lead daily A/R operations-cash application, reconciliations, adjustments, and dispute resolution-across multiple EINs.
• Maintain detailed aging reports segmented by entity (Corporate, Union, Non-Union) and report on DSO performance to executive leadership.
• Communicate directly with key client finance departments to resolve outstanding balances and build long-term trust.
• Design credit control dashboards that visualize real-time receivables, aging, and collection metrics across subsidiaries.
• Partner with HR and Payroll to ensure accurate integration of hours, rates, and contributions into billing workflows.
• Support system enhancements and ERP/HRIS integrations (e.g., Paylocity, ADP, QuickBooks, NetSuite) for invoice automation and reconciliation accuracy.
• Continuously evaluate processes to increase efficiency and reduce manual adjustments.
• Supervise and mentor Credit Control and A/R staff; foster accountability, accuracy, and collaboration with Operations and Finance.
• Ensure adherence to Rock Force's financial policies, client contracts, and union reporting requirements.
• Support internal and external audits with full documentation of invoices, payments, and adjustments.
• Contribute to executive cash-flow forecasting and strategic financial planning.

Benefits

• Competitive base salary with performance-based bonus potential.
• Comprehensive health, dental, and vision insurance
• 401(k) plan
• Paid time off, holidays, and employee perks.
• Opportunities for career development and advancement within a growing national organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager