Credit Consultant - Collections

Heartland•Durham, NH

11d

About The Position

We have an exciting opportunity for a Credit Consultant to join our Collections Team in our Auckland Office While Collections experience is preferable, we are looking for an energetic and empathetic person who can evidence strong communication -written and verbal, customer service, problem solving and negotiation skills, you also enjoy providing options and solutions over the phone. You don't necessarily need a tertiary education either but if you have some, you are looking to put that degree or qualification to practical use. If you are looking to kickstart or restart your career in the financial industry and/or a Collections environment then this is the role for you. Is this your next role? We're looking for the newest addition to our tight knit and highly energetic Collections team! You'll be able to support our clients by primarily handling incoming calls so you totally embrace the unexpected, you also get to work with internal departments to deliver first class customer service to every single one of our Heartland customers. Get involved in: Answering incoming calls from the Collections queue that will range from a simple balance to more complex requests. Making outbound calls (manual and dialler campaign) to discuss overdue accounts and formulate a plan to remedy arrears. Responding to customers with overdue accounts to make arrangements to repay arrears. Loading and monitoring arrangements within the Heartland Bank's Collections systems. Liaising with internal customers and external introducers to solve customer needs. Promoting our digital solutions and helping our clients with their digital journey. A bit about us and what we do Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates. Can you see yourself here? We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks! Diversity & Inclusion At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people. Keen to learn more? For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz. Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Introduce yourself to our team and we'll get in touch if there's a role that seems like a good match. Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team).

Requirements

Demonstrated experience in debt collection/credit control experience.
Debt collection methodology.
Knowledge of CCCFA Legislation

Responsibilities

Answering incoming calls from the Collections queue that will range from a simple balance to more complex requests.
Making outbound calls (manual and dialler campaign) to discuss overdue accounts and formulate a plan to remedy arrears.
Responding to customers with overdue accounts to make arrangements to repay arrears.
Loading and monitoring arrangements within the Heartland Bank's Collections systems.
Liaising with internal customers and external introducers to solve customer needs.
Promoting our digital solutions and helping our clients with their digital journey.