Credit & Collections Coordinator

Sunrun•Lehi, UT

7d•$18 - $24

About The Position

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers. Candidates can be located in Lehi, Utah; San Luis Obispo, CA; or San Francisco, CA

Requirements

High school diploma
2 years of collections, accounts receivable, or customer service experience
Strong verbal and written communication skills
Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
Advanced excel skills and an ability to work on complex data issues
Ability to work independently and under pressure to meet deadlines
Highly organized and self-disciplined with a willingness to learn
Ability to work in a fast-paced environment

Nice To Haves

Oracle and Salesforce experience preferred

Responsibilities

Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
Determines the reason for delinquency and works cooperatively with customers to resolve
Thoroughly and accurately documents all collection efforts for each assigned account
Ensures all assigned accounts are managed in a timely and accurate fashion
Communicates regularly with leadership and peers on the status of accounts and escalations
Provides accurate and timely reporting of performance metrics
Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
Supports cross-functional projects and teams