Credit Collections Specialist

West Star Aviation•East Alton, IL

51d

About The Position

The Credit Collections Specialist is responsible for managing customer credit accounts, monitoring receivables, and ensuring timely collection of outstanding balances. This role involves evaluating credit applications, maintaining accurate records, and working closely with customers to resolve past-due accounts. The ideal candidate will have strong organizational and communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

High school diploma or equivalent; Associate's degree preferred.
Prior experience in accounts receivable and commercial collections.
Knowledge of credit law and accounting principles.
Proficiency in Microsoft Office; experience with Microsoft Dynamics GP (Great Plains) preferred.
Strong decision-making and problem-solving skills.
Ability to work independently and maintain confidentiality.
Excellent organizational and communication skills.
Ability to sit at a desk and use a computer for extended periods.
Lift up to 10 lbs occasionally.
Strong ability to prioritize workload and work under pressure.

Nice To Haves

Bachelor's degree in Accounting, Finance, or related field.
5+ years of experience in high-volume AR and collections.
Negotiation experience and familiarity with aviation industry practices.

Responsibilities

Maintain accounts receivable records and ensure aging reports and details are accurate and up to date.
Monitor and collect accounts receivable by contacting customers via phone and email.
Communicate A/R discrepancies to management and recommend collection strategies.
Evaluate customer accounts, establish payment plans, and maintain proper follow-up.
Recommend accounts for escalation to outside collection agencies or legal action when necessary.
Prepare letters for delinquent accounts requiring special handling.
Periodically review troublesome accounts with Manager of Credit and Collections to assess collectability and potential for write-off
Review customer credit applications and maintain compliance with credit policies.
Participate in periodic AR meetings and provide status updates.
Collaborate with billing and operations teams to resolve disputes and ensure timely invoicing.
Assist with audit tasks and process improvements as needed.
Perform other job-related duties as assigned.