Credit Union Collections Specialist

Pacific NW Federal Credit Union•Portland, OR

2d•$22 - $26•Remote

About The Position

Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life . We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations! As a Collections Specialist I , you will work within our Collections department to collect on early to mid-stage delinquent loans and accounts in accordance with credit union policies and procedures.

Requirements

1-3 years of similar or related experience (collections, banking, or financial services).
Skilled at managing multiple tasks and systems efficiently.
Strong communicator with the ability to handle sensitive situations professionally and persuasively.
Works effectively both independently and as part of a team.
Demonstrates patience and empathy while resolving issues through negotiation and productive solutions.
Are you friendly, detail-oriented, and organized?
Do you want work that's more than just a job?

Responsibilities

Contact members to bring delinquent loans current and/or collect on loan balances.
Analyze the financial situation of delinquent members and recommend next steps when arrangements fail.
Maintain accurate files and reports by documenting all collection activities.
Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs.
Perform other job-related duties as assigned.