Credit & Collections Specialist
About The Position
Essential Job Functions: Manage a large portfolio of customer accounts by staying organized, prioritizing tasks, and using strong time management skills to meet collection goals Monitor aging reports and follow up on overdue accounts Resolve billing discrepancies and customer disputes Maintain accurate records of collection activities and communications by documenting in the company’s system Collaborate with sales and customer service teams to support account resolution Prepare reports for management on collection status and risk exposure Assist with legal documents for the Corporate Credit Manager, as needed Knowledge and Skill Requirements: Strong understanding of credit principles, collections processes, and financial documentation Proficiency in ERP systems and Microsoft Excel Excellent communication, negotiation, and conflict resolution skills Ability to analyze data and make informed decisions High level of accuracy and attention to detail Education Requirements: High school diploma, GED or equivalent required Associate or Bachelor’s degree in Accounting, Finance, or related field preferred Leadership Responsibilities: While this role does not include direct supervisory duties, the specialist will: Take ownership of assigned accounts and collection strategies Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding) and Accounts Receivable write-offs Provide insights and recommendations to leadership on credit risk trends Preferred Experience and Skills: Experience in manufacturing, industrial, or heavy equipment industries is a plus Knowledge of lien laws, collections regulations, and dispute resolution practices Ability to work independently and manage multiple priorities Physical and Mental Requirements: Ability to sit for extended periods and work at a computer Clear verbal and written communication Strong focus and mental agility for handling complex account issues Work Environment: Office-based role with standard business hours - Typically, Monday through Friday 8:00-5:00pm. Collaborative team setting with cross-functional interaction Occasional flexibility required during month-end or audit periods Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.
Requirements
- Strong understanding of credit principles, collections processes, and financial documentation
- Proficiency in ERP systems and Microsoft Excel
- Excellent communication, negotiation, and conflict resolution skills
- Ability to analyze data and make informed decisions
- High level of accuracy and attention to detail
- High school diploma, GED or equivalent required
Nice To Haves
- Associate or Bachelor’s degree in Accounting, Finance, or related field preferred
- Experience in manufacturing, industrial, or heavy equipment industries is a plus
- Knowledge of lien laws, collections regulations, and dispute resolution practices
- Ability to work independently and manage multiple priorities
Responsibilities
- Manage a large portfolio of customer accounts by staying organized, prioritizing tasks, and using strong time management skills to meet collection goals
- Monitor aging reports and follow up on overdue accounts
- Resolve billing discrepancies and customer disputes
- Maintain accurate records of collection activities and communications by documenting in the company’s system
- Collaborate with sales and customer service teams to support account resolution
- Prepare reports for management on collection status and risk exposure
- Assist with legal documents for the Corporate Credit Manager, as needed
- Take ownership of assigned accounts and collection strategies
- Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding) and Accounts Receivable write-offs
- Provide insights and recommendations to leadership on credit risk trends
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
