Credit & Collections Services Specialist

Career finder•Ashwaubenon, WI

7d•Onsite

About The Position

WBS, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in their Green Bay, WI location. WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, serving 4.7 million customers across the Midwest. The company is committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner, with customers at the heart of their business. As a Fortune 500 company, WEC Energy Group values and develops its employees, offering fulfilling careers where safety and well-being are paramount. They provide competitive pay and benefits and are powered by a diverse and inclusive workforce, seeking talented, energetic individuals driven by a passion to change lives.

Requirements

High School Diploma, HSED, or GED
3+ years – Customer Service experience including negotiating with customers and dealing with difficult customer situations
3+ years - Experience performing credit & collections and analyzing customer billing
3+ years - Experience with computer applications including Microsoft office products (i,e; Excel, Word) and customer billing systems

Nice To Haves

Demonstrates leadership skills.
Associates Degree in Business Administration, Finance, Lega/Paralegal, Credit or Accounting.

Responsibilities

Provides efficient operational support ensuring public and employee safety
Receives, prioritizes, logs and dispatches appropriate field personnel
Receives inquiries from multiple workgroups
Assist field personnel in closing out orders
Ensure high level of productivity by effectively receiving and dispatching all types of work to resources under their control
Update or notate basic account information in Open cIS
Answer and make miscellaneous telephone calls
Update various processes & procedures
Update or add field alerts to accounts in Open cIS
Analyzing, disconnecting, and/or scheduling accounts for disconnection and/or legal action
Completing credit related work items
Reviewing confidential customer account information to insure accurate billings
Contacting customers regarding account applications and set up, skip tracing, and other various collection issues; billing theft and fraud, bankruptcy, mortgage foreclosure, and farm rewiring loans. These contacts may be escalated because of the nature of the call (service refusal, denial of medical extension)
This group collaborates with the Customer Communication Center, site operations, bank personnel, county agencies, attorneys, collection agencies and court officials to substantiate account information