Credit & Collections Manager

Venture•Indianapolis, IN

20h

About The Position

The Credit & Collections Manager is responsible for leading all credit, collections, and accounts receivable activities across multiple transportation and logistics business units. This role ensures timely customer payments, maintains disciplined credit practices, oversees AR performance, and drives effective dispute resolution in partnership with Billing, Sales, Operations, and Finance. The Credit & Collections Manager provides day-to-day leadership to the collections team, enforces credit policies, resolves escalated customer issues, and improves cash flow through structured processes and strong internal controls.

Requirements

5+ years of credit, collections, or accounts receivable management experience.
Prior experience leading or supervising a credit or collections team.
Strong understanding of credit risk assessment, AR workflows, collections processes, and dispute resolution.
ERP and TMS experience (e.g., Great Plains, TMW, McLeod).
Ability to work and communicate effectively with others, promoting a team environment
Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
Excellent leadership, communication, and problem-solving skills

Nice To Haves

Experience in transportation, logistics, or a high-volume B2B environment.
Experience supporting multiple business units or shared-services environments.
Proficiency in Microsoft Office products
Experience with automation tools, AR optimization workflows, or system enhancements.

Responsibilities

Lead all collections activity to ensure timely payment and reduced Days Sales Outstanding (DSO).
Prioritize collection efforts based on aging, customer risk level, and financial exposure.
Serve as escalation point for delinquent accounts, non-payment issues, and customer disputes.
Collaborate with Billing to resolve invoicing discrepancies delaying payment.
Manage payment arrangements, write-offs, and relationships with external collection agencies.
Oversee customer credit setup, reviews, and approvals.
Establish and enforce credit limits, payment terms, and credit risk guidelines.
Monitor customer credit exposure and proactively address deteriorating financial conditions.
Consult with executives to establish credit limits and escalation strategies.
Partner with Sales, Operations, and Billing to resolve issues contributing to delayed payments.
Track and report AR metrics including DSO, aging, and cash collection performance.
Support Finance with cash forecasting, AR reserves, and month-end close activities.
Standardize credit and collections processes and maintain internal controls.
Participate in AR-related system improvement efforts (ERP/TMS/automation).
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity.
Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Maintains accurate and timely documentation of employee interactions in accordance with HR policy.
Maintaining regular and reliable attendance, along with being available in an on-call status
Perform additional duties as assigned
Comply with company policies and procedures and all applicable laws and regulations