Credit & Collections Specialist

ABB OPTICAL Group•Coral Springs, FL

3d•$25

About The Position

Credit & Collections Specialist JOB RESPONSIBILITIES The Credit & Collections Specialist’s goal is to reduce company’s receivables by monitoring customer’s accounts past due balances, contacting them and securing payments on an ongoing basis. Collaboration across teams is critical as well as adequate communication skills. Overall: excel on internal and external customer service. Schedule: 9am - 6pm Essential Responsibilities include the following. Other duties and special projects may be assigned.

Requirements

High school diploma
A minimum of two plus years with major business to business credit and collections experience required.
General PC applications
MS Office applications
Experience with A/R systems

Nice To Haves

College degree in Accounting, Finance, or Business
Credit experienced
WDS experience is a plus

Responsibilities

Weekly review of the AR Aging Report in order to execute the collection process on the assigned accounts/targets for the week.
Daily contact with customers to collect funds, negotiate payments, secure payments and determine if other actions are needed.
Process customer payments and resolves any potential credit card declines.
Researches and assesses if delinquent accounts should be escalated to management or should be forward to collection’s agency.
Reviews credit limit for and provides recommendations on those changes.
Evaluates orders on credit hold to determine if orders should be released.
Ongoing interaction with other teams that support and/or collaborate on the process of collections (Cash Application, Payment Queue) and/or collaborate on payment disputes.
Research and makes decisions on finance charges and other disputed invoices within company’s guidelines.
Negotiate with delinquent customers and set up adequate payment plan.
Performs account reconciliations in order to resolve unidentified deductions or cash application. issues that will ultimately result on future incoming payments and reduce of receivables.
Work with direct supervisor on escalations and communicate potential demand letters.
Provide training for new employees or processes.
Review progress of KPIs with management.
Answer inbound customer calls.
Send open items report as needed.
Sort Collections email inbox.
Assist management on ad-hoc requests.