Credit & Collections Coordinator

External • Philadelphia, PA

16h • Hybrid

About The Position

The Credit & Collections Coordinator plays a key role in managing the accounts receivable lifecycle by conducting timely outreach to customers, resolving account discrepancies, and supporting accurate receivables reporting. This role ensures customer accounts are maintained accurately, past‑due balances are minimized, and all collection efforts align with internal policies. The Coordinator partners closely with cross‑functional teams to resolve issues impacting payment and contributes to continuous improvement of credit and collections processes.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in credit, collections, accounts receivable, or a similar financial operations role.
• Strong analytical and problem‑solving skills with familiarity using A/R systems and basic Excel functions.
• Excellent verbal and written communication skills, especially in customer‑facing situations.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• Highly organized, detail‑oriented, and process‑minded.
• Positive team player with adaptability and accountability.

Nice To Haves

• 3+ years of experience in credit or collections in a high‑volume or manufacturing environment.
• Experience with ERP systems; JDE Edwards experience is a plus.
• Strong critical‑thinking skills with the ability to manage challenging or sensitive customer interactions.
• Self‑motivated, dependable, and comfortable working under pressure.
• Ability to work well in a team environment and collaborate up and down the organization
• A passion for learning and a craving to work in a fun culture
• Ability to effectively and appropriately interface with a variety of individauls or groups on a frequent basis
• Strong attention to detail
• Critical thinking and problem solving
• Effective verbal and written communication skills

Responsibilities

• Accounts Receivable & Collections Review accounts receivable aging daily to identify delinquent accounts requiring follow‑up.
• Contact customers via phone, email, and written correspondence to collect past‑due payments.
• Identify and document reasons for past‑due balances and work with customers to resolve issues or establish payment arrangements.
• Maintain detailed, accurate records of all collection activities, communications, and status updates.
• Escalate high‑risk accounts, unresolved disputes, and non‑responsive customers to management promptly.
• Account Research & Issue Resolution Investigate invoice discrepancies, short‑payments, unapplied payments, and disputed items.
• Collaborate with Sales, Customer Service, Cash Applications, and other teams to resolve root‑cause issues affecting customer accounts.
• Support month‑end close by providing updated aging information and account status details.
• Data Accuracy & Compliance Maintain up‑to‑date customer profiles, including billing contacts and communication history.
• Ensure compliance with internal credit policies, documentation standards, and audit requirements.
• Assist with preparing A/R reports, metrics, and analysis as requested.
• Team & Process Support Recommend process improvements to enhance collections efficiency and reduce recurring issues.
• Support departmental projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED