Credit & Collections Analyst - Mahwah NJ

Mindray North America•Mahwah, NJ

23d

About The Position

Join Mindray North America and help shape the future of patient care. Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care. Fast facts about Mindray: Founded in 1991, with 14,000 employees worldwide 8 global R&D centers, investing ~10% of annual revenue into innovation North American headquarters in Mahwah, NJ, with 40+ international subsidiaries Job Summary The Credit & Collection Analyst plays a key role in maximizing cash flow and minimizing days sales outstanding (DSO) for an assigned portfolio of customer accounts. This role manages credit reviews, customer data integrity, payment applications, and collection activities while partnering closely with Sales, Customer Service, Order Entry, Tax, and Accounting teams. The analyst ensures customers remain in good standing, resolves payment issues, and maintains compliant, accurate credit data to reduce risk and prevent bad debt.

Requirements

Bachelor’s degree preferred (Business or related field) or equivalent experience.
Minimum 3 years of strong collections experience; healthcare industry experience preferred.
SAP or SAP HANA experience strongly preferred.
Advanced proficiency in Excel and Word.
Strong communication skills, both written and verbal.
Highly organized, proactive, and able to work independently or as part of a team.
Ability to make sound decisions in fast-moving situations.

Responsibilities

Collect receivables for assigned accounts to keep past-due balances under 90 days and improve overall cash flow and DSO.
Communicate daily with customers by phone and email; maintain professional, timely responses to all inquiries.
Record all collection attempts and correspondence in credit systems in real time to ensure complete account history.
Resolve issues involving credit holds, tax questions, account setup details, missing invoices, PODs, and other documentation.
Reconcile assigned accounts monthly and provide customers with up-to-date statements.
Apply payments accurately; partner with Sales Support on incoming credit card transactions.
Work with the A/R Accountant to research and apply payments sitting in miscellaneous accounts.
Release orders on credit hold daily and provide weekly reporting for revenue and shipment meetings.
Prepare and process approved write-offs and refunds.
Maintain accurate, compliant customer data, including credit limits, tax information, and account setup details.
Gather and verify required documents for new and existing customers prior to account creation.
Enter and update Bill-To and Ship-To accounts, including FedEx/UPS account numbers.
Monitor data quality and ensure customer information remains current and consistent across systems.
Review financial statements, credit reports, and trade references to recommend appropriate credit limits.
Update credit files annually—or every 6 months for high-risk accounts—to reflect payment history and current exposure.
Keep all credit files active, accurate, and not older than one year.
Communicate regularly with customers and internal partners to ensure high satisfaction and timely resolution of issues.
Support the Credit Manager on special projects and escalated issues.
Assist with SOX, external audits, and ad-hoc reporting.
Collaborate with internal teams to resolve disputes and facilitate faster payment.