Credit & Collections Administrator

City of Duluth (MN)•Duluth, MN

27d

About The Position

To manage the City's accounts receivable asset to maximize cash generation and minimize risk by managing the over-arching credit and collection operation process. Please note this is a part-time position anticipated to be 24 hours/week.

Requirements

Associate's Degree in Business or a related professional field, and five (5) years of related professional experience; OR a Bachelor's Degree in Business Administration or a related professional field, and three (3) years of related professional experience; OR a minimum of seven (7) years of related education and/or full-time, verifiable credit and collections experience.
General knowledge of commercial collections processes.
General knowledge of applicable state and federal law regarding commercial collections.
Working knowledge of accounting practices in a government setting.
Working knowledge of data analysis techniques and processes.
Working knowledge of collection data management and documentation.
Knowledge of problem-solving and conflict-resolution techniques.
Knowledge of applicable safety requirements.
Knowledge of, or the ability to learn, City policies and procedures.
Skills related to gathering, evaluating, and transmitting accounting, legal, and other related data.
Skill in verbal negotiations.
Skill in the operation of office equipment including, but not limited to, general computer systems, job required software applications, the internet, and modern office equipment.
Skill in managing one's own time.
Skill in completing assignments accurately and with attention to detail.
Ability to respond to written and phone inquiries in a timely and accurate manner.
Ability to handle difficult and stressful situations with professional composure.
Ability to work independently and use sound judgment to make logical decisions.
Ability to interpret laws, ordinances, contracts, and policies and procedures.
Ability to maintain a professional demeanor and integrity at all times.
Ability to perform mathematical computations related to financial analysis and the collections process.
Ability to create and maintain a positive working environment that welcomes diversity, ensures cooperation, and promotes respect by sharing expertise with team members, fostering safe work practices, and developing trusting work relationships.
Ability to communicate and interact effectively with members of the public.
Ability to communicate effectively both orally and in writing.
Ability to understand and follow instructions.
Ability to problem-solve a variety of situations.
Ability to set priorities and complete assignments on time.
Ability to attend work as scheduled and/or required.

Responsibilities

Monitor and analyze outstanding accounts receivable balances across the Finance Department, Parking Department, and other City departments as necessary.
Collect City tourism tax revenue, parking tickets, administrative fines, and other miscellaneous receivables as needed.
Maintain a City revenue recapture account with the Minnesota Department of Revenue.
Develop relationships and maintain contact with internal and external customers.
Develop and maintain collection procedures for parking and administrative fine tickets and other receivables as needed.
Prepare accounts for referral to collection agencies or collection attorneys.
Document all collection efforts in a manner that will provide sufficient detail of all collections efforts.
Ensure collection efforts and correspondence are in accordance to policy and procedures and applicable regulatory requirements.
Create and manage payment plans, settlements, and other recovery efforts, including evaluating and negotiating terms with collection agencies and collection attorneys.
Notify City management when problems arise, or potential problems occur that may affect collection activities, and make recommendations to correct or avoid these problems.
Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
Other duties may be assigned.