Credit-Collections Administrator II

HME•Earth City, MO

68d•$16 - $21

About The Position

As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE's culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team! We are currently recruiting for a Credit-Collections Administrator II. What you will do in the position: Past-Due Account Collection Reviews customer accounts for past due invoices and payment history Contacts customers to advise of past due amounts Negotiates payment plans with customers who cannot pay in full. Calls customers whose orders have been placed on credit hold Approves and releases orders from credit hold based on customer payment history and credit limit Reports status of collection efforts to manager Submits credit and account write off requests to manager Customer Communication Answers incoming customer calls Process ACH and credit card payments over the phone Makes a minimum over 20 outgoing collection calls daily Provides information and answers customer questions regarding unpaid invoices Research on disputed invoices Documents customer communications Maintain entire customer data base in ERP system Manage paperless billing for all customer accounts Cancel Protection Plans Update credit limits and hold status as needed Performs all other job responsibilities as assigned

Requirements

Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned
Excellent organizational skills
Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers
Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint
Minimum of 1 - 2 years of related experience
High School diploma or GED required

Responsibilities

Reviews customer accounts for past due invoices and payment history
Contacts customers to advise of past due amounts
Negotiates payment plans with customers who cannot pay in full.
Calls customers whose orders have been placed on credit hold
Approves and releases orders from credit hold based on customer payment history and credit limit
Reports status of collection efforts to manager
Submits credit and account write off requests to manager
Answers incoming customer calls
Process ACH and credit card payments over the phone
Makes a minimum over 20 outgoing collection calls daily
Provides information and answers customer questions regarding unpaid invoices
Research on disputed invoices
Documents customer communications
Maintain entire customer data base in ERP system
Manage paperless billing for all customer accounts
Cancel Protection Plans
Update credit limits and hold status as needed
Performs all other job responsibilities as assigned