Credit & Collection Analyst

Protolabs•Maple Plain, MN

29d•Hybrid

About The Position

The Credit and Collections Analyst plays a vital role in supporting the companyâs financial strength by assessing customer credit, setting informed credit limits, and managing the collections process for assigned accounts. This position helps drive healthy cash flow by monitoring outstanding receivables, resolving pastâdue balances, and identifying potential risks early. As a key partner to both internal teams and customers, the analyst contributes directly to smarter financial decisions, stronger customer relationships, and the overall success of the organization.

Requirements

2+ years of collections experience
2+ years experience in an accounting or customer service capacity
Proficient in Microsoft Word and Microsoft Excel
Excellent written and verbal communication skills, positive attitude and a strong sense of urgency
Ability to communicate and collaborate with customers and employees in a professional, effective manner
Detail oriented with the ability to multi-task

Nice To Haves

Manufacturing experience desired, but not required
Four-year degree, preferably in Accounting or Business

Responsibilities

Reconcile and collect past due balances via email, phone or other means of communication
Review and action sales orders that have been placed on hold
Research customer inquiries related to billing concerns, mismatched order questions, misapplied or missing payments and escalating more complex matters through appropriate channels.
Accurately and concisely document actions taken on assigned accounts within system applications.
Utilize customer portals to research invoice issues, review payment dates and submit invoices
Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
Respond timely to requests and questions from other Departments including Sales, Customer Service, Billing, Global Finance and Controllership.
Coordinate collection efforts and communicate problem accounts to Sales, Customer Service and Global Finance as required, engaging senior level analysts and/or management when required or appropriate to expedite resolution of customer issues or outstanding receivables.
Negotiate favorable customer payment plans when necessary, within specified authority levels
Initiate or process write-offs, bad debt recoveries, bankruptcies and credit memos in accordance with defined procedures and levels of authority.
Evaluate new and existing customers for terms and credit limits using approval matrix and provide recommendations based on review.
Participate in department meetings, aging review summaries, all employee meetings and other group events.
Assist in developing and refining processes, procedures, and policies to enhance efficiency and effectiveness. Provide suggestions and feedback for further development.
Perform other job-related duties as assigned

Benefits

We offer a competitive salary and annual bonus opportunity
In addition, we offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!