Credit-Collection Analyst

Dead River Company • South Portland, ME

11h • Hybrid

About The Position

The Credit Collections Analyst administers credit policy, accounts receivable, and collections at the market level to accelerate cash flow while minimizing bad debt exposure. This role serves as a Dead River Company ambassador by consistently upholding our Brand Promise, Guarantees, and Pledges, as well as our Co-Worker Guarantees and Pledges. The position balances customer service with sound credit judgment to support business growth at a moderate level of risk.

Requirements

• High school diploma or equivalent required.
• Strong written and verbal communication skills
• Customer-focused mindset with a professional and respectful approach
• Sound judgment and decision-making ability
• Strong organizational and analytical skills
• Tenacity, diplomacy, and solution-oriented problem-solving skills
• High attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive financial information

Nice To Haves

• College degree preferred, or an equivalent combination of education and relevant experience.

Responsibilities

• Review and approve new credit applications in accordance with established credit policies, procedures, and applicable state and federal regulations.
• Conduct daily reviews of deliveries that exceed credit terms and accounts that have not met payment commitments.
• Perform outbound collection calls to customers with past-due balances while maintaining professionalism and customer focus.
• Recalculate and adjust budget plan payments on an annual basis.
• Maintain accurate, confidential credit records and account documentation.
• Assist in resolving customer disputes related to outstanding debt and billing discrepancies.
• Monitor, track, and collect funds associated with fuel assistance programs.
• Administer and maintain recordkeeping and reporting related to gallons delivered, cash received, billing activity, accounts payable, and accounts receivable.
• Inform and advise customers regarding available state and federal assistance programs as needed.

Benefits

• Dead River Company offers a competitive compensation and benefits package, along with opportunities for professional development and growth within a stable and respected organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees