CREDIT & COLLECTION REP- ASSOC

El Paso Electric Company•El Paso, TX

7h•$17 - $23

About The Position

The Credit & Collections Representative is responsible for managing customer payments, resolving account discrepancies, and supporting collection activities to reduce overdue balances. This role researches payment issues, processes returned items, applies deposits, clears suspense payments, and reviews accounts scheduled for write-off. The position also communicates with customers, banks, and internal teams to address payment inquiries and ensure accurate account updates.

Requirements

Associate’s degree in Business Administration, Accounting or equivalent combination of education and experience.
0-3 years' experience
Experience resolving complex customer account or service issues in a fast‑paced environment with a strong focus on accuracy and timely resolution.
Background in administrative, customer account, or payment‑processing work, preferably involving accounts receivable or collections activities.
Working knowledge of basic accounting concepts and an understanding of policies, regulations, and practices related to credit and collections.
Ability to perform accurate mathematical calculations, including percentages, ratios, and other common formulas used in billing and payment research.
Strong analytical skills with the ability to review data, identify discrepancies, and recommend appropriate solutions.
Proficiency with personal computers and common business software, including Microsoft Office (Excel, Word, Outlook).
Demonstrated organizational skills with the ability to manage multiple tasks, prioritize effectively, and adapt to shifting work demands.
Ability to quickly learn and navigate Customer Care and Billing (CC&B) or similar customer information systems.
Ability to understand and apply applicable state rules, tariffs, and regulatory requirements to customer accounts (Texas and New Mexico preferred).
Strong time‑management skills with the ability to meet deadlines and maintain productivity while supporting team goals.
Strong verbal and written communication skills with the ability to work effectively with customers, internal teams, and external partners.

Responsibilities

Identify, research, and resolve discrepancies in customer accounts, system transactions, and reporting data; escalate issues as needed.
Manage and review customer accounts enrolled in specialized billing programs including processing adjustments and refunds.
Maintain and update customer eligibility for assistance or discount programs, ensuring documentation and account status are accurate.
Process agency-funded payment plans and commitments, verifying data accuracy and proper posting.
Handle returned payments (ACH/NSF/etc.) promptly, notify impacted parties, and follow up with customers to secure repayment.
Accurately record and apply non-cash deposits, maintaining clear and auditable account documentation.
Review accounts scheduled for write‑off, research account history, and determine eligibility for balance transfers to active accounts.
Serve as a point of contact for payment-related inquiries, working with customers, banks, internal departments, and external partners to resolve issues.
Support process documentation, training updates, and onboarding activities by providing feedback and assisting with staff training when needed.
Assist with unclaimed property reviews and state reporting requirements, ensuring compliance and timely submissions.
Participate in system testing for billing or collections system updates, validating data accuracy, workflows, and reporting.
Research and clear payments held in suspense, ensuring timely and accurate application to customer accounts.
Perform collections activities, including outbound calls, negotiating payment arrangements, setting up payment plans, and requesting deposits when required.
Initiate and track follow-up on delinquent accounts, ensuring timely action and documenting all collection activity.
Adhere to company policies, regulatory requirements, and industry standards, including data privacy, payment handling, and utility regulations.
Perform additional duties as needed to support billing, collections, or customer account operations.