Credit & Cash Application Supervisor

Zwilling JA Henckels LLC•Village of Pleasantville, NY

2d•$75,000 - $85,000•Hybrid

About The Position

The Credit & Cash Application Supervisor plays a critical role in supporting the Credit & AP Manager by overseeing the Vietnam-based Cash Application and Credit Teams. This position requires a deep understanding of Accounts Receivable (AR) and Cash Application processes, exceptional attention to detail, and a commitment to upholding the high-quality standards of the ZWILLING brand. The ideal candidate is a proactive leader who thrives in a global, fast-paced environment and is passionate about process improvement and team development.

Requirements

Associate or Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).
Minimum 5 years of experience in Accounts Receivable and Cash Application.
Strong proficiency in Microsoft Excel, Microsoft Office Suite, and SAP.
Excellent communication, organizational, and interpersonal skills.
Proven ability to manage multiple priorities and meet deadlines in a dynamic, global environment.

Nice To Haves

Experience in consumer goods, retail, or luxury/lifestyle brands.
Multilingual skills or international business experience.
Passion for cooking, culinary arts, or home and lifestyle products.

Responsibilities

Oversee day-to-day operations of the cash application and receivables management functions.
Ensure accuracy and timeliness of cash postings, reconciliations, and customer account maintenance.
Partner with the U.S. Credit Team, Customer Service, and Sales departments to manage and resolve issues related to Zwilling retail accounts.
Support business units with credit inquiries, payment discrepancies, and account reconciliations.
Maintain high standards for account management quality and service delivery.
Ensure internal and external customers receive a consistent, positive experience.
Ensure Dunning letters are sent to customers on a monthly basis.
Analyze performance metrics and provide actionable insights to enhance productivity and financial results.
Continuously review cash application processes, invoice aging, and deduction analysis to improve accuracy and workflow efficiency.
Supervise and mentor the Vietnam Support Team, identifying high-performing talent and aligning skill sets with team goals.
Set annual objectives, monitor performance, and foster a culture of accountability and continuous improvement.