Credit Card Program Manager
About The Position
Manage daily operations of the credit card program, including application processing, account servicing, disputes, collections coordination, and portfolio monitoring. Ensure program compliance with all applicable laws and regulations, including: o Truth in Lending Act (TILA / Regulation Z) o Fair Credit Billing Act o Fair Credit Reporting Act o Equal Credit Opportunity Act o Card Accountability Responsibility and Disclosure Act o Consumer Financial Protection Bureau guidance and requirements Develop and improve procedures to increase efficiency and reduce operational risk. Maintain procedures, documentation, and internal controls to meet audit and regulatory expectations. Provide staff training on regulatory updates and policy changes. Supervise and develop team members responsible for credit card servicing and operation Promote a culture of compliance, accountability, and customer service Prepare regular reporting for executive leadership on portfolio performance and compliance status. Provide recommendations to improve growth, profitability, and risk controls. Communicate policy and procedure updates across branches and support teams. Manage relationships with external vendors Regular and predictable attendance and punctuality Other duties as assigned
Requirements
- At least 18 years of age
- High School Diploma or equivalent
- 5+ years of experience in credit card operations and/or consumer lending.
- Strong knowledge of credit card regulations and consumer lending compliance
- Working knowledge of Microsoft Office, Excel, reporting tools and loan servicing systems
- Excellent leadership, communication, and organizational skills
- Must successfully pass background investigation
- Must be able to get along with co-workers and work effectively in a team environment
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- Ability to lift up to 25 lbs
Nice To Haves
- Bachelor's degree in a related field preferred
- Retail banking experience preferred
- 2+ years of supervisory or management experience preferred
Responsibilities
- Manage daily operations of the credit card program
- Ensure program compliance with all applicable laws and regulations
- Develop and improve procedures to increase efficiency and reduce operational risk
- Maintain procedures, documentation, and internal controls to meet audit and regulatory expectations
- Provide staff training on regulatory updates and policy changes
- Supervise and develop team members responsible for credit card servicing and operation
- Promote a culture of compliance, accountability, and customer service
- Prepare regular reporting for executive leadership on portfolio performance and compliance status
- Provide recommendations to improve growth, profitability, and risk controls
- Communicate policy and procedure updates across branches and support teams
- Manage relationships with external vendors
- Regular and predictable attendance and punctuality
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
