Rent-A-Center Assistant Manager - Credit (CLOSED SUNDAYS)

ECLIPSE RTO, LLC•Yucca Valley, CA

45d

About The Position

At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We care for our employees: How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks' vacation after 1 year of service). But you'll find the real benefits to joining us comes from within. You can work your way to the future you want.â CREDIT ASSISTANT MANAGER (CAM) Reports to: STORE MANAGER Summary/Objective: The Credit Assistant Manager positively impacts revenue growth and ensures collection standards are maintained at an appropriate level through proper collection practices and total customer satisfaction. This role helps manage profit by following established policies and procedures including, but not limited to, cash and inventory controls. The Credit Assistant Manager accomplishes these in a way that is consistent with the Eclipse RTO's mission statement and core values.

Requirements

Must be at least 23 years of age
High school diploma or GED 1 - 3 years of retail/customer service or collection experience
Valid California state driver's license and good driving record

Nice To Haves

Friendly, with exceptional communication skills
Dynamic, with an outgoing personality and a desire to learn
Customer service oriented
Seeking a career, not just a job
Accountable, able to meet and beat business targets & goals
Experienced, with a proven track record of being dependable and responsible

Responsibilities

Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in-person and via phone/text/email with the customers to promote timely payments
Understand and execute 6 Step Process with all customer payments while in store or over the phone
Collect customer payments on a timely basis and meet daily/weekly collection standards
Complete daily field visits to assure daily/weekly collection standards
Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
Assist Store Manager with training and providing oversight in absence of Store Manager
Assign coworkers to specific duties and assist with work schedule assignments (as needed)
Assist in managing daily operations when necessary
Refurbish merchandise to like new condition
Keep backroom and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials
Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers, customers, and merchandise
Assist as needed in delivering merchandise in Company provided vehicle to customer homes
Assist as needed in installing and setting up merchandise, and instructing customers on proper use
Assist as needed in picking up merchandise from customer homes
Complete customer service calls in a timely manner as assigned