Credit and Collections Manager

Silvi Concrete Products, Inc.•Falls Township, PA

1d•Onsite

About The Position

As a Silvi Materials Credit and Collections Manager, one will be responsible for overseeing the credit and collections processes for a ready-mix concrete and building materials company. This role involves managing credit policies, assessing customer creditworthiness, ensuring timely collections, and minimizing financial risk while maintaining strong customer relationships. The ideal candidate will have a strong background in credit management, excellent analytical skills, and experience in the construction or building materials industry.

Requirements

Familiarity with construction lien laws, bond claims, and industry-specific credit practices.
Strong knowledge of credit evaluation techniques and collections experience in the construction industry
Proficiency in accounting software (e.g., Microsoft D365 and Salesforce) and Microsoft Office Suite (Excel, Word).
Proven leadership experience with the ability to manage and motivate a team.
Ability to work under pressure and meet deadlines in a fast-paced environment.
5+ years of experience in credit and collections management, preferably in the construction, ready-mix concrete, or building materials industry.
Excellent communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving skills with a focus on risk management.
Thrives in a fast paced and high-volume environment.
Must show a proven track record for achieving month end goals & meeting deadlines.
Excellent written, oral and presentation skills.
Experienced with ERP systems.
Valid Drivers License

Nice To Haves

Experience with contract review and management in the construction industry.
Knowledge of local and regional market dynamics in the readymix concrete and building materials sector.
Bachelor’s degree in finance, accounting, business administration, or a related field.

Responsibilities

Credit Risk Assessment
Evaluate the creditworthiness and risk profile of new clients and matters to mitigate financial exposure, applying thorough due diligence and risk management practices.
Maintain Accurate Collection Records
Ensure collection notes and client payment histories are documented and updated, providing a clear audit trail and supporting effective collection strategies.
Monitor and Review Accounts Receivable
Regularly review outstanding accounts receivable to keep lawyers informed of their clients' payment statuses, ensuring prompt attention to overdue accounts.
Client Outreach and Resolution
Contact clients with past-due balances to identify the reasons for the delay and propose acceptable payment resolutions while maintaining positive client relationships.
Billing Operations Management
Oversee the end-to-end billing process, including invoice generation, distribution, and tracking.
Ensure timely and accurate invoicing in accordance with company policies and client agreements. Monitor billing discrepancies and resolve issues promptly.
Data Management
Manage and maintain the billing database to ensure data integrity and accuracy.
Analyze billing data to identify trends, inefficiencies, and opportunities for improvement.
Team Leadership
Lead, mentor, and develop the billing team to achieve departmental goals.
Oversee support and develop our team of two (2) Assistant Managers.
Assign tasks, set priorities, and monitor team performance.
Foster a collaborative and customer-focused team culture.
Stakeholder Collaboration
Work closely with finance, sales, and operations teams to align billing processes with organizational objectives.
Address client inquiries and concerns related to billing and payment.
Collaborate with external auditors and consultants as needed.
Process Improvement
Continuously evaluate and improve billing processes to enhance efficiency and customer satisfaction.
Implement best practices and leverage technology to streamline operations.
Prepare and present regular reports on billing performance metrics.