Credit and Collections Analyst

Delta Faucet Company•Indianapolis, IN

27d

About The Position

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your role at Delta Faucet Accounts Receivable is the largest liquid asset of the company. This position is responsible for a group of customers and ensures that invoices are paid promptly, and invalid deductions are charged back to the customer. They are also responsible for payments recollected and issuing credits for valid inaccuracies. The individual will work with customers, sales agencies, sales, customer resource center & many other internal customers for problem resolution. The Credit and Collection Analyst reports to the Credit Analyst Manager.

Requirements

In path to receive a bachelor's degree.
The successful candidate will possess excellent analytical and problem-solving skills as well as sound math skills and a basic understanding of accounting.
Proficiency in Microsoft Office products, especially Word and Excel is needed.
Must be able to manage multiple priorities and possess excellent written and verbal communication skills.

Responsibilities

Make collection calls and maintain follow-up on customers past due items.
Research customer deductions and pursue repayment from customers if deductions are deemed invalid.
Review, document and prepare (not including keypunching) credit memos as needed.
Establish relationships with customers to help resolve issues in a positive manner.
Work with customers to determine most efficient processes for both customers and Delta Faucet.
Maintain customer profile and customer report card on key accounts using customer portal or other method.
Meet with Customer Analysts on key or problem accounts to share information and discuss ideas.
Maintain customer metrics on assigned accounts when reviewing with Credit Manager.
Process and maintain records as required by law or as needed to ensure integrity required for financial records and auditors.
Work with Rep Agencies and/or Sales Managers to resolve customer issues.

Benefits

Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

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