Credit Administration Representative

Merchants Bank•Winona, MN

About The Position

Merchants Bank, Winona, has an opening for a Credit Administration Representative. This position involves the review and due diligence associated with Commercial, Ag, and Consumer loan transactions during the loan origination and monitoring functions. Duties primarily are in the Post Close area include preparing consumer and mortgage loan satisfactions, loan input check-back and data collection, and processing paid notes and completing lien perfections. Requires a well-organized and motivated individual with good time management skills, a high level of accuracy, and ability to remain calm under pressure. Must have excellent communication skills and be a team player. Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Please click on Apply Now or apply in person at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to [email protected]. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary: The incumbent will perform review and due diligence activities associated with Commercial, Ag, and Consumer loan transactions during the loan origination and monitoring functions. The primary responsibility of the Credit Administration Representative position is to obtain and review executed loan documentation, customer information, as well as determining transaction compliance with applicable internal bank policy, procedures, and regulatory requirements. Success in this role will include fostering a collaborative relationship, process, and procedures that benefit all stakeholders in the lending process. The incumbent will demonstrate strong verbal and written communication skills, a can-do-attitude, while being able to develop amicable solutions of moderately complex situations with internal and external customers. Position will support credit related staff at all Merchants Bank locations and will perform duties in a centralized function located in the Winona Credit Administration Center. Essential Duties: Employees with this job description are cross trained in certain areas of special emphasis. Each individual time is split: 25% of their time attributed to the "General" requirements and 75% of their time to an area of "Emphasis" on a daily basis. Regular and dependable attendance is an essential function of the job. Employee will be expected to contribute to a positive working environment through words and actions. Employee will be expected to greet internal and external customers in a friendly and outgoing manner. Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service. Employee may be asked to perform other duties as required by business needs. Employee will be expected to complete compliance and product knowledge assignments in a timely manner. General Supports the lending functions of the bank by preparing, reviewing, and/or retaining various loan documentation. This will be dependent upon focus area. Responds to internal and external customer phone or written loan inquiries in a courteous, prompt and accurate manner by phone, as well as, through written correspondence; Distributes and/or reviews a wide variety of reports both within and outside the department; Possesses knowledge and understanding of reports which remain within the department; Maintains proper retention of reports within department; Research identified customer problems utilizing problem solving skills to hypothesize causes; Communication including recommendations with manager for correction and prevention of continued problems; Performs other duties as requested by manager within the Bank. Emphasis: Importing and Reporting Work is performed under minimal supervision according to established policies and procedures. Emphasis of this position is to barcode and import various documentation to bank’s document retention software and other various monitoring tasks. Barcode and import various documentation to bank’s document retention software (LQAS). File Set up Maintenance and Tracking (LQAS) Review and processing of various Mernet forms (risk rating changes, non-accruals and charge-offs, CD holds). Process Customer and File Maintenance Reports Process Funded Consumer and Commercial Loans Prepare and monitor UCC filings including new, continuing, and other amendments as needed. Barcode consumer and commercial loan denials, withdrawn loans, and incomplete applications. Research of various tasks and/or requests as needed Emphasis: Post Close Work is performed under minimal supervision according to established policies and procedures. Emphasis of this position is to prepare mortgage and consumer satisfactions; follow up on all loan exceptions for commercial, consumer and commercial loan types; loan input check back for consumer and mortgage loan types and HMDA and CRA checkback and data collection. Prepare/Mail/Import satisfactions for all commercial, consumer, and mortgage loans Process commercial and consumer paid notes and complete lien perfections as needed Follow up on all consumer and commercial loan exceptions Loan input check back for consumer and commercial loan types HMDA input and check back and upload information from various internal systems CRA input and check back Working Conditions Inside working environment, very low noise level. Physical Demands Work is performed primarily sitting at a desk. Requires a high degree of finger dexterity, very good finger-eye coordination. Required strength to lift files and boxes up to approximately 15 lbs. Mental Demands Requires above-average aptitude in the area of math/number skills, and evaluation/reasoning skills. Above-average skill in the area of problem analysis and problem solving. Ability to speak with clarity and articulate thoughts and ideas well. Must be able to remain calm under pressure and relate to all types of personalities. Skill Requirements Independent thought, good organization, self-motivation to complete tasks and remain on schedule with minimal supervision. Personal computer skills, good typing skills, effective telephone and written communication skills. Amiable personality; team player. Educational Requirements: Must have a high school diploma or equivalent. Post-secondary education is preferred. Will be required to take standard training courses as directed by the bank and will be expected to complete ongoing educational requirements as determined by area of emphasis. Relationships Reports to the Credit Administration Support Lead for fulfillment of duties, responsibilities, authority, and for proper interpretation. Position will have extensive phone and written interaction with staff. Position will have limited person-to-person contact with internal and external customers. Must have ability to work in a team environment. Personal manner to enhance the overall professional image of the Bank.

Requirements

Requires a well-organized and motivated individual with good time management skills, a high level of accuracy, and ability to remain calm under pressure.
Must have excellent communication skills and be a team player.
Independent thought, good organization, self-motivation to complete tasks and remain on schedule with minimal supervision.
Personal computer skills, good typing skills, effective telephone and written communication skills.
Amiable personality
Team player.
Must have a high school diploma or equivalent.
Will be required to take standard training courses as directed by the bank and will be expected to complete ongoing educational requirements as determined by area of emphasis.

Nice To Haves

Post-secondary education is preferred.

Responsibilities

Review and due diligence associated with Commercial, Ag, and Consumer loan transactions during the loan origination and monitoring functions.
Preparing consumer and mortgage loan satisfactions, loan input check-back and data collection, and processing paid notes and completing lien perfections.
Obtain and review executed loan documentation, customer information, as well as determining transaction compliance with applicable internal bank policy, procedures, and regulatory requirements.
Fostering a collaborative relationship, process, and procedures that benefit all stakeholders in the lending process.
Supports the lending functions of the bank by preparing, reviewing, and/or retaining various loan documentation.
Responds to internal and external customer phone or written loan inquiries in a courteous, prompt and accurate manner by phone, as well as, through written correspondence
Distributes and/or reviews a wide variety of reports both within and outside the department
Possesses knowledge and understanding of reports which remain within the department; Maintains proper retention of reports within department
Research identified customer problems utilizing problem solving skills to hypothesize causes; Communication including recommendations with manager for correction and prevention of continued problems
Barcode and import various documentation to bank’s document retention software (LQAS).
File Set up Maintenance and Tracking (LQAS)
Review and processing of various Mernet forms (risk rating changes, non-accruals and charge-offs, CD holds).
Process Customer and File Maintenance Reports
Process Funded Consumer and Commercial Loans
Prepare and monitor UCC filings including new, continuing, and other amendments as needed.
Barcode consumer and commercial loan denials, withdrawn loans, and incomplete applications.
Prepare/Mail/Import satisfactions for all commercial, consumer, and mortgage loans
Process commercial and consumer paid notes and complete lien perfections as needed
Follow up on all consumer and commercial loan exceptions
Loan input check back for consumer and commercial loan types
HMDA input and check back and upload information from various internal systems
CRA input and check back