Credentialed Trainer - Access Center

Hartford HealthCare • Farmington, CT

7d

About The Position

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence. At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time. Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter.
Become an Access Champion and join us on our journey to YES!
Job Summary

The Credentialed Trainer plays a key role in helping the Access Champions meet the objectives for educating end-users on tools and services included in the Access initiative. The primary focus will be to drive faster adoption, greater ultimate utilization and higher proficiency of the end users to minimize the impact on productivity. The Trainer provides in the classroom and operational support for the Access and Epic implementation training activities. Train end users in the classroom as assigned. Answer questions, help end users navigate through the system, and report issues to the project team to support prompt resolution. The Trainer will go through the Epic Credentialing process as designed by the Instructional Design team and pass competency test to train users on Epic specific functionality.
This role offers the opportunity to travel between offices —bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Requirements

• Bachelor’s degree: or 3 years of related work experience, preferably including training program design, implementation and delivery.
• Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.
• Ability to obtain Credentialed Trainer status with the Epic Training Leadership Team.

Nice To Haves

• Bachelor’s degree preferably in Education or Healthcare and multilingual language skills.

Responsibilities

• The Trainer provides in the classroom and operational support for the Access and Epic implementation training activities.
• Train end users in the classroom as assigned.
• Answer questions, help end users navigate through the system, and report issues to the project team to support prompt resolution.
• The Trainer will go through the Epic Credentialing process as designed by the Instructional Design team and pass competency test to train users on Epic specific functionality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees