Creative Operations Lead | PR

Omnicom Production•Los Angeles, CA

6d•$3,500 - $4,000

About The Position

Born from the leading creative and media agencies and engineered for a data-driven world, we deliver integrated content and public relation solutions, combining industry-leading content development, strategic communications, production excellence and unmatched global delivery capabilities. Omnicom Public Relations Studio is a specialist studio within Omnicom Production for earned-first media, campaigns, branding and branded content. You won’t find a more diverse set of clients or projects that work across earned, owned, and paid media in every market and every medium. We are looking for a Creative Operations Lead to join our growing team. This role serves as both the connective tissue across creative projects and the operational backbone of the creative organization. The position works closely with studio leads including producers, creative directors, designers, agency account teams, clients and external partners to ensure creative work is delivered efficiently, consistently, and at the highest level of quality. This role blends hands-on project leadership with strategic creative operations and resource management oversight, helping shape how workflows through the agency, how teams are staffed, and how processes evolve to support creative excellence at scale. While this is a leadership role, it remains deeply hands-on, working side by side with creative and account teams while also influencing broader operational strategy. This role supports a mission-critical function and requires responsiveness at all times, in a fast-paced environment.

Requirements

Minimum of 10 years of experience in creative production, project management, and/or creative operations, preferably within a fast-paced agency environment.
Proven experience managing complex creative workflows and allocating resources across multiple concurrent projects.
Strong understanding of the creative process, brand standards, and print, digital, web, and video deliverables.
Extensive experience developing and managing workplans, budgets, timelines, and production schedules.
Demonstrated ability to lead resource planning, forecasting, and capacity management for creative teams.
Exceptional organizational, analytical, and problem-solving skills with outstanding attention to detail.
Clear, confident written and verbal communication skills.
Ability to remain calm, decisive, and collaborative in fast-moving or ambiguous situations.
Knowledge of asset management systems, archival best practices, and required file types by medium.
Understanding of Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator, Acrobat, Premiere).
Proficiency with Microsoft Office and project management tools.

Nice To Haves

Experience with experiential activation and influencer programs a plus

Responsibilities

Own and evolve creative operations processes, including intake, scoping, resourcing, timelines, and delivery frameworks.
Lead day-to-day and forward-looking resource management, balancing workloads across creative teams to ensure optimal utilization, efficiency, and team health.
Maintain flexibility to support teams and projects outside of standard business hours when needed, in line with the demands of a fast-moving PR environment.
Partner with creative and account leadership to forecast resource needs based on pipeline, scopes, and priorities.
Assess staffing needs and make recommendations around resourcing models, timelines, and tradeoffs.
Proactively identify capacity risks and resolve resourcing conflicts before they impact delivery.
Establish and maintain consistent production and resourcing standards across teams.
Identify inefficiencies in workflows and staffing approaches and implement scalable solutions.
Ensure billing and POs are in place at the start of each production.
Lead multiple creative projects simultaneously, partnering with account and creative teams to ensure work is delivered on time, on budget, and within scope.
Develop and oversee detailed project workplans, schedules, budgets, and communications to ensure teams are fully briefed and aligned.
Determine all facets of each project to create clear, comprehensive creative briefs that address internal and external requirements.
Monitor and track projects, produce status reports, and proactively identify risks and solutions to keep work moving forward.
Lead production of deliverables across print, digital, video, and paid media assets, including banners and social content.
Manage communication and approvals across creative, account, and client teams, ensuring clean and thorough handoffs.
QA all creative deliverables to ensure accuracy, consistency, and adherence to brand and regulatory standards.
Act as a trusted advisor to creative, account, and client teams on feasibility, timelines, and resourcing strategy.
Build strong working relationships across disciplines and with external vendors.
Mentor and support producers and project managers, helping elevate operational and resourcing maturity across the team.
Manage and escalate issues thoughtfully, maintaining clarity and confidence in high-pressure or time-sensitive situations.
Oversee and manage third-party vendor relationships, including print, media, photography, and video partners.