Manager - Creative Account Manager

Eli Lilly and Company•Indianapolis, IN

2d•Remote

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Lilly Creative Capabilities team fuses data, creativity, and technology to turn bold ideas into work that moves people worldwide. As a true creative engine, we partner across the enterprise, uniting deep brand expertise with coordinated insights and modern production to deliver breakthrough ideas with confidence and speed. We develop human-centric experiences that build trust, deepen understanding, and drive measurable outcomes. Together, we push past “good enough,” improving for creative excellence and operational agility. If you are driven to lead, learn fast, and improve every day, come help us redefine what a best-in-any-class in-house agency can do. Who We Are We are transforming our in-house agency (IHA) to set a new standard for creative and operational excellence. As a Creative Account Manager, you are a vital partner at the heart of our daily operations, ensuring projects move forward with precision, supporting client requests, and collaborating seamlessly with creative team members. You play a pivotal role in guiding projects from concept to completion, making sure every idea is completed with clarity, collaboration, and care. You support a diverse range of brand initiatives, handling timelines, resources, and deliverables across digital, print, and omnichannel campaigns. With a passion for organization and a collaborative spirit, you help our creative teams stay focused, aligned, and inspired, fueling work that moves people and delivers measurable impact.

Requirements

Bachelor’s degree in marketing, communications, advertising, journalism, business administration, or related field.
5+ years of experience in account management, project management, or creative operations within a creative agency, in-house team.
TQualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Nice To Haves

Experience supporting or running creative projects and integrated marketing initiatives across multiple channels and audiences.
Demonstrated familiarity with Medical, Legal, and Regulatory (MLR) workflows, with the ability to guide teams to align strategies and execution with compliance standards.
Proficiency in Workfront or similar project management systems.
Exceptional communication and organizational skills, with the ability to drive alignment and inspire collaboration across teams.
Experience working within highly regulated or compliance-heavy environments such as healthcare, finance, government, or media, with a strong understanding of process rigor, documentation, and cross-functional review.
Demonstrated success supporting teams that deliver marketing initiatives for multiple brands, projects, or collaborators across diverse channels.
Collaborative working style with a focus on getting results and fostering a positive, team-oriented environment.
Validated ability to lead key accounts or complex, multi-channel creative projects.
Effective capacity management skills at both individual and small team levels.
Ability to identify and address process or technology challenges, implementing solutions through project planning and breakthrough management.
Solid understanding of creative development, digital marketing, brand strategy, and omnichannel execution.
Project Management Professional (PMP), Certified ScrumMaster (CSM), or equivalent certification preferred.
Comfortable receiving and implementing feedback from peers, partners, and interested parties to align with shared goals and elevate outcomes.

Responsibilities

Oversee day-to-day management of creative projects, ensuring alignment with client goals, brand strategies, and business objectives.
Serve as the primary point of contact for in-progress creative projects, developing and maintaining project timelines, tracking deliverables, and ensuring all work is completed on schedule and within budget.
Skilled in interpreting client requests and shaping them into structured plans for creative teams, ensuring alignment from initial briefing through iterative revisions and final delivery.
Monitor project progress, proactively identify risks, and implement solutions to keep projects moving forward.
Lead the creative review process for managed assets, bringing together the correct people at the correct time, and ensuring feedback is delivered, understood, and actioned on in accordance with all original creative direction.
Support and partner with the Associate Director, Strategic Account and Project Manager to build strong relationships, anticipate needs, and find opportunities for the IHA to expand its impact, drive innovation, and deliver greater value to clients and collaborators.
Communicate regularly with clients to provide updates, gather feedback, and ensure satisfaction throughout the project lifecycle.
Deliver weekly, monthly, and quarterly reports on project status, account growth, and key achievements.
Partner closely with creative, strategy, and production teams to deliver high-impact, compliant marketing solutions.
Delegate tasks, supervise day-to-day activities, and foster open dialogue to ensure creative teams are supported and empowered.
Develop and maintain accurate internal trackers, client reports, and status updates, outlining key decisions, next steps, and deliverables.
Support agile pod workflows for US teams by optimizing processes, removing obstacles for creative partners, and driving operational excellence across every initiative.
Contribute to the continuous improvement of creative workflows and team operations.
Assist in routing materials through internal review processes, including Medical, Legal, and Regulatory (MLR) when applicable.

Benefits

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

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