COURT LIAISON PRN

UHS

About The Position

River Vista Behavioral Health sits along the bluffs overlooking the San Joaquin River, this brand new, 128-bed facility, will provide high-quality and advanced behavioral health services to residents and visitors in the Central Valley. The new hospital will employ more than 250 people, including clinicians, nurses, mental health technicians, support staff and administration. We are currently seeking a forward thinking and compassionate Court Liaison/Patient Advocate. The Court Liaison/Patient Advocate investigates, resolves, and reports grievances to leadership and staff. The Court Liaison/Patient Advocate will assist in gathering, processing, and entering data, as well as creating and maintaining records and reports. The Court Liaison/Patient Advocate will also assist in the implementation of special projects designed to improve quality and/or compliance with various regulatory agencies. The Court Liaison/Patient Advocate will be available to address patient/family complaints and act as a liaison between the complainant and hospital administration/staff.

Requirements

Bachelor’s degree related to behavioral health
Minimum of three (3) years of behavioral health experience required.
CPR certification and successful completion of Crisis Prevention Intervention (CPI) training.
Thorough knowledge of psychiatric and medical procedures essential.
Knowledge of all code procedures.
Knowledge of state mental health laws, and abuse laws, and the DHS provider agreement.
Knowledge of management theories.
Skill in organizing and prioritizing workloads to meet deadlines.
Skill in telephone etiquette and paging procedures.
Effective oral and written communication skills.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgement and to maintain confidentiality of information.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to manage multiple tasks in emergencies.
Ability to work as a team player.
Ability to demonstrate tact, resourcefulness, patience and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
Ability to work in a fast-paced environment.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to meet corporate deadlines.
Ability to react calmly and effectively in emergency situations.
Ability to move frequently is required in the delivery of patient care.
Ability to lift, push, pull, twist, and stoop in the delivery of patient care. Lifting and holding a patient may be required without assistance.
Ability to work inside with air conditioning in summer and heat in winter.
Visual acuity is needed for accurate reading of gauges, patient changes, and reports.
A strong knowledge of The Joint Commission, OSHA regulations, and patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities.

Responsibilities

Demonstrates effective management of assaultive behavior: use of seclusion and/or time-out, and the use and application of restraints.
Demonstrates competence in HWC skills including Personal Defense Releases, Blocks, Restraint Techniques, and Escort Techniques.
Demonstrates competence in Verbal De-Escalation skills.
Ensures Patients Rights and Confidentiality are maintained.
Meets with patients and / or family members regarding complaints and works toward resolution for all parties involved. Maintains a record of all patient complaints, investigation of complaints and resolutions. Documents in the medical record interactions with patients.
Meets with the patient and / or family member making the complaint no more than three (3) working days after said grievance is received, whether verbally and /or in writing.
Reviews the patient’s / family’s grievance, the patient’s medical record, and speaks with all involved.
Analyzes the nature of the patient and / or family concerns to determine appropriate action to be taken, in any, including but not limited to recommended changes in the Program and / or procedures.
Resolution of the grievance / complaint is completed within five (5) days of receipt of the grievance/ complaint.
Investigate, resolve, document and report organization-specific patient and visitor complaints and concerns to leadership and staff.
Collaborate with departmental leaders in to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient.
Actively participate in the development and implementation of customer service and patient relations initiatives related to the facility’s mission and goals.
Coordinate the process for determining and maintaining accurate legal processes for patients.
Ensure Infection Control, Safety and Risk Management policies are consistently implemented on the unit.
Process unusual occurrence reports, conduct investigations and corrective plans when needed.
Coordinate performance improvement activities and is responsible for the effectiveness of the program quality management activities.
Monitor medical records for appropriate documentation of care and effectiveness of the treatment plan.
Evaluate the appropriateness of all medical/psychiatric emergency interventions performed in the program.
Acts as the Patient Advocate for the facility.
Responsible for preparing, compiling, and maintaining files and open outpatient records.
Responsible for coordinating communication between staff, physicians, patients, families and other departments.
Participate in designated task force meetings.
Meet on a regular basis with the Director of Outpatient Services.
Collaborate with Case Management to ensure patients receive timely, quality care.
Attend annual mandatory in-service programs.
Complete psychosocial assessments.
Provide group therapy or co-lead groups.
Provide individual/family therapy sessions and crisis intervention.
Augment Inpatient Services as needed.
Ensure timely and accurate delivery of clinical information to HMO/Insurance providers (PHP/IOP specific).
Provide social work consultations to physicians, nurses, other hospital staff members, patients, patient’s relatives and coordinate with community agencies as appropriate.
Provides case management services to patients in PHP/IOP.
Provides discharge planning services to PHP/IOP patients as needed.
Attend appropriate meetings, workshops, and in-house trainings to maintain clinical skills and keep informed of community resources available.
Respond to calls and requests made by hospital physicians, intake and assessment personnel, nurses and other staff as needed.
Use time constructively and in an organized manner to accomplish assigned responsibilities, delegates duties to other personnel as appropriate, and demonstrates good judgment ability.
Demonstrate a professional attitude and works collaboratively with physicians/licensed practitioners, staff, patients, visitors and allied health providers.
Show evidence of ongoing education in health care management.
Act as a behavioral model of procedural expertise to other staff members through demonstration, teaching and mutual consultation.