Court Clerk I (Clerk's Office)

City of Atlanta • Atlanta, GA

3h • Hybrid

About The Position

The purpose of this position is to provide quality customer care experience for those visiting the court. Incumbents in this position work as part of a team which interacts with various other court teams, the public, judges, and related criminal justice agencies to ensure a positive resolution of customer service issues. Duties include, but are not limited to: proactively obtaining resolutions to visitor concerns; conducting research and retrieving or files and other legal documents; processing court case information; and identifying and executing opportunities to improve customer experience.

Requirements

• Has strong face-to-face customer service and phone etiquette skills.
• Is able to work with all types of personalities demonstrating a calm, patient and hospitable demeanor on a daily basis.
• Is able to communicate in a confident and energetic manner.
• Is able to display an approachable disposition.
• Is capable of handling and successfully completing multiple, sometimes conflicting, tasks.
• Is solution-focused and demonstrates the ability to identify and solve standard problems and refer more complex issues to appropriate staff.
• Is able to research and problem-solve using basic internal and external network resources (documentation and internet).
• Is proficient with basic productivity software, such as the Microsoft Office suite of applications (Word, Excel, and Outlook).
• Has the ability to establish and maintain constructive working relationships with coworkers as well as representatives of other departments and agencies.
• Has general knowledge of the procedures and clerical duties as they pertain to the operation of a court.
• Has the ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to court operations and regulations.
• Has good knowledge of the terminology used within the court system.
• Has the ability to communicate effectively with judges, supervisors, other staff members, the general public and other groups involved in activities associated with court operations and law enforcement.
• Has the ability to use independent judgment in routine and non-routine situations.
• Has the mathematical ability to handle required calculations.
• Is able to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
• Has the ability to plan, organize and prioritize daily assignments and work activities.
• Is able to comprehend and apply regulations and procedures of the department.
• Is capable of working under a minimum degree of stress related to duties that require constant attention to detail and tight deadlines.
• Has sufficient mobility in order to stand and/or navigate around a building for up to 8 hours per day.
• High school diploma or GED required
• One or more years of face-to-face customer care experience, preferably in a high volume hospitality or a judiciary environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Successful candidates for Bilingual-Spanish language positions must be proficient in both English and an alternative language as identified by the court (e.g. Spanish).
• Fingerprinting required as a part of pre-employment onboarding.
• CJIS Security Policy v5-9-5.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Responsibilities

• Answering inquiries from the general public and governmental agencies regarding court procedures, court appearances and case resolution
• Resolving general and complex customer service issues requiring research using various records and resources
• Acting as liaison on behalf of visitors with other governmental entities as needed including the Department of Driver Services
• Entering case information and updating the case management system as necessary
• Maintaining information files and processing paperwork as necessary
• Corresponding with the general public and governmental agencies via phone, fax, e-mail as needed
• Reviewing and distributing mailings related to court cases as well as general mail for the court

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED