Countroom Clerk I

Caesars Entertainment•Pompano Beach, FL

1d•Onsite

About The Position

The Countroom Clerk I is responsible for providing superior guest service, maintaining control of casino assets, and following all procedures for collection, counting, and asset security. This includes counting all money and chips collected from the gaming floor, completing all necessary paperwork and documentation timely, accurately, and legibly, and ensuring appropriate use and maintenance of equipment and machinery used for transporting and counting funds. The role also involves assisting in maintaining a spotless casino, having complete knowledge of all casino events and promotional activities, keeping the work area clean and orderly, adhering to regulatory, departmental, and Company policies, and handling routine customer complaints while maintaining positive guest relationships. Caesars Entertainment, Inc. is the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions, operating primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. The company focuses on building loyalty and value with its guests through impeccable service, operational excellence, and technological leadership, and is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Its mission is to “Create the Extraordinary” and its vision is to “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.

Requirements

Resiliency to deal with difficult guests in all types of business conditions
Ability to work effectively and courteously with fellow employees
Complete knowledge of all casino events and promotional activities
Adhere to regulatory, departmental, and Company policies in an ethical manner
Appropriate use and maintenance of equipment and machinery used for transporting and counting funds
Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays, shifts may change

Responsibilities

Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
At all times, maintain control of all casino assets.
Follow all procedures for collection, counting, and asset security at all times.
Count all money collected from the gaming floor.
Count all chips collected from the gaming floor.
Complete all necessary paperwork and documentation timely, accurately, and legibly.
Appropriate use and maintenance of equipment and machinery used for transporting and counting funds.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Have complete knowledge of all casino events and promotional activities and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays, shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.