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Wahlburgers•Hingham, MA

19d

About The Position

At Wahlburgers, we’re not just serving up burgers, we’re creating a menu drawn from real, family dishes from the Wahlberg kitchen. Inspired by the flavors that filled their own house while growing up together, each dish is a delicious nod to the memories and traditions shared by Mark, Donnie and Paul.

Requirements

Ability to work in a high-volume, fast-paced work environment.
Capable of prioritizing tasks effectively.
Able to speak to the restaurant's story and mission statement.
Passion for hospitality, providing exceptional service, and creating memorable dining experiences.

Responsibilities

Understands our culture and takes whatever steps necessary to create a positive and memorable guest experience.
Develops guest loyalty through memorable service that keeps them coming back.
Answers the phones, greets guests for takeout, receives & reviews online orders.
Provides food recommendations to guests and addresses all menu and service-related inquiries.
Follows company policy in handling guest allergies/intolerances, ensuring our guests receive "safe" meals
Properly enters all items served to guests at our Point of Sale (POS)
Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction.
Thank guests as they leave and invite them to return to the restaurant again.
Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
Clocks in and out as scheduled.
Demonstrates a helpful and positive attitude towards guests and team members.
Completes all assigned tasks and duties assigned by managers/supervisors.
Follow proper cash-out/check-out procedures before leaving at the end of a shift.
Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.
Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
Assists in tasks to ensure a clean, sanitized, and safe environment in the restaurant.