Counter Sales

Hercules Industries•North Valley, NM

11h•Onsite

About The Position

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. This role involves quoting product prices on standard items, entering orders into the computer system, and relaying pertinent order information to the customer. The associate will also handle requests for price quotations, purchase orders, order changes, adjustments, and cancellations, and will use the computer system to manage customer and order information. A key aspect of the role is establishing and maintaining customer relationships through problem-solving, product knowledge, and outstanding customer service. The position requires excellent attendance, the ability to meet deadlines, and participation in product training.

Requirements

Ability to perform each essential duty satisfactorily.
Applicant must be self-motivated, exceptionally well organized, and always customer service oriented.
General knowledge of HVAC required.
Administrative/Clerical experience.
High School diploma or GED required.
Experience with MS Office including Word, Excel and Outlook.
Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
Ability to analyze customer needs and to recommend the proper course of action.
Ability to organize and prioritize assigned tasks, job projects and deadlines.
Must possess ability to keep abreast of product applications and technology trends.
Ability to pass background check and drug screen.
Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.
Ability to perform mathematical calculations required to accurately complete assigned tasks.
Excellent computer skills including Microsoft Office.
Ability to interpret a variety of instructions furnished in oral or written form.
Ability to use sound judgment and problem-solving skills.
Attendance is required Monday through Friday, 7:00 A.M. to 4:00 P.M. or within normal business hours as established by the supervisor.

Nice To Haves

General knowledge of sheet metal products fabrication is a plus.

Responsibilities

Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed.
Enters orders accurately in the computer system in a timely manner.
Ensures that correct codes are used for retrieving and inputting information.
Follows up on orders by checking the computer system and with other departments for delivery information.
Works closely to expedite delivery of scheduled shipments and communicates information to customer.
Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
Exhibits friendly and helpful attitude.
Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
Counter sales support and backup as needed.
Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
Excellent attendance and the ability to meet deadlines is required.
Other duties may be assigned.