Counter Sales

PARR•Pasco, WA

1d•Onsite

About The Position

The Counter Salesperson is the first point of contact for customers entering PARR's retail locations, serving as the face of the company and embodying its FACE values. The primary responsibility of this role is to provide sales assistance to both walk-in and telephone customers. When time permits, the Counter Salesperson also handles receiving and stocking inventory, as well as general cleanup and merchandising within the store.

Requirements

High school diploma or GED
Must be able to operate Point of Sale system, personal computer, smartphone, scanner, and any other equipment necessary for the job
Must be able to type 30+ WPM
Proficiency in Microsoft Word, Excel, and Outlook
Ability to speak, write, and read English required
Knowledge of retail sales principles, practices, and protocols
Knowledge of dimension lumber and panel products and other building materials
Ability to ten-key by touch
Ability to concentrate and attend to detail amidst a busy work environment
Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers
Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups
Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
Ability to think and respond quickly, positively, and professionally to constantly changing circumstances
Ability to appropriately manage stress and interact with others

Nice To Haves

Class C driver's license or alternative transportation preferred
OSHA Certified Forklift License preferred
First aid and AED certified

Responsibilities

Assist OIC in maintaining an appropriate level of inventory
Assist outside crew by loading customer vehicles and preparing loads for delivery, as needed
Receive and hold onto phone calls, emails, or other communications intended for a coworker who is currently unavailable, passing the information to them when they are
Clocks in on time and ready to work
Adheres to all company policies
Assists other team members with their work when appropriate
Attentive to counter and phones, does warm transfers
Communicates with Receiver regarding status of cancelled orders or materials returned to suppliers
Consistently displays problem solving skills with customers and co-workers
Keep store clean and maintain counter displays of merchandise and literature per PARR's standards
Actively works to build and maintain a positive environment for all employees and customers
Communicates professionally to yard crew via radio
Participates in team meetings and discussions
Notifies customer when product arrives
Confirms delivery time with customer after scheduled in current dispatching software
Responds to voicemails in a timely manner
Responds to emails promptly with correct grammar, tone, and spelling
Puts clear delivery and contact information on orders
Answer customer's questions, complete basic quotes, process estimates, and orders for customer
Greets customers with a smile and communicates with customers in a friendly manner
Develop and maintain a professional and effective relationship with customers
Completes online training as necessary in a timely manner
Completes basic ERP order entry; POs, backorders, and change orders
Invoice customers for building materials
Alerts Purchasing of any stock issues or needs, special order products for customers, and process notes per company policy
Knows product locations in store
Always puts store stock away
Regularly attend PK meetings
Understands how to use selling tools (Simpson book, Parr Pocket Guide book, online websites, Parr U, etc.)
Completed AMT training
Follows all AR account and cash handling procedures
Processes tax adjustments when necessary
Coordinate tool repairs services
Utilizes the interyard transfer system
Understands weight, height, and length limits, to inform customer of being able to safely handle or transport material
Process ROA payments with required information
Able to process Synchrony Bank financing options
Understands pricing levels and limits discounting
Able to seek out product transactions and order history
Uses all functions of Mitel
Follows proper material return procedures
Manages Outlook and personal notebook
Proactively uses resources to seek information
Can search inventory and open orders in all yards to meet customer's preferred option
Ability to issue gift cards and verify balances
Able to calculate LF, BF, SQF
Performs all other duties as assigned
Always wears high visibility when necessary and proper uniform
Regularly keeps aisles and walkways clear
Keeps workspace clutter free
Always demonstrates consistency in following all company safety protocols
Participates on safety committee
Encourages coworkers to follow best safety practices
Notifies manager about safety issues proactively
Always operates equipment safely and follows company safety protocols
Promptly report all accidents/incidents to supervisor or safety team

Benefits

Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
Standard medical plan with a very low $1,000 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
$1,000 referral bonus
Transparent pay structure
Regular merit increases and promotions
Safe place to work
Most locations are not open past 5 and all locations are closed on Sundays