Counter Sales HVAC Products

Hercules Industries•Grand Junction, CO

1d•Onsite

About The Position

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. This role involves quoting product prices on standard items, entering orders into the computer system, and relaying pertinent order information to the customer. The associate will receive and process requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations. They will accumulate necessary information for special item quotations and coordinate with other company personnel to deliver these. The position requires using a computer system to retrieve customer information, stock status, and purchase order status, making changes as needed, and accurately entering orders in a timely manner. The associate will follow up on orders, expedite scheduled shipments, and communicate delivery information to customers. Processing information for accurate credit on returned goods is also a responsibility. The role demands a friendly and helpful attitude, establishing and maintaining customer relationships by solving problems, utilizing product knowledge, and offering outstanding customer-focused service. Counter sales support and backup are required as needed. The associate will participate in product meetings, seminars, and training schools to enhance and maintain product knowledge. Excellent attendance and the ability to meet deadlines are essential.

Requirements

Ability to perform each essential duty satisfactorily
Self-motivated
Exceptionally well organized
Always customer service oriented
General knowledge of HVAC
Administrative/Clerical experience
High School diploma or GED
Experience with MS Office including Word, Excel and Outlook
Customer-oriented
Motivated
Excellent verbal communication skills
Strong phone skills
Ability to analyze customer needs and to recommend the proper course of action
Ability to organize and prioritize assigned tasks, job projects and deadlines
Ability to keep abreast of product applications and technology trends
Ability to pass background check
Ability to pass drug screen
Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs
Ability to perform mathematical calculations required to accurately complete assigned tasks
Excellent computer skills including Microsoft Office
Ability to interpret a variety of instructions furnished in oral or written form
Ability to use sound judgment and problem-solving skills
Excellent attendance

Nice To Haves

General knowledge of sheet metal products fabrication

Responsibilities

Selling and promoting HVAC products in person at the sales counter and/or over the phone
Quoting product prices on standard items
Entering orders into computer system
Relaying pertinent order information to the customer
Receiving and processing requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations
Accumulating all necessary information to prepare quotations on special items
Assisting and coordinating efforts with other company personnel to deliver quotations on special items
Using computer system to retrieve customer information, stock status information, the status of purchase orders, and making changes as needed
Entering orders accurately in the computer system in a timely manner
Ensuring that correct codes are used for retrieving and inputting information
Following up on orders by checking the computer system and with other departments for delivery information
Working closely to expedite delivery of scheduled shipments and communicating information to customer
Processing required information in the computer system to ensure accurate credit is given to customer for returned goods
Exhibiting friendly and helpful attitude
Establishing and maintaining customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service
Providing counter sales support and backup as needed
Participating in product meetings, seminars and training schools to enhance and maintain product knowledge
Meeting deadlines
Performing other duties as assigned