Counter Lead

Nans Kitchen•Andover, MA

22h•$21 - $24

About The Position

Ready to join a restaurant where your work is celebrated—and sometimes tattooed? We are a high-energy, fast-paced fried chicken and veggie bowl restaurant built on a passion for fresh, innovative food and a whole lot of fun. The Legend: Our world-famous fried chicken sammie has a cult following. Seriously. Get a tattoo of it and you earn our exclusive, lifetime Gold Card membership! Our Roots: We are a true farm-to-table, scratch kitchen. We take pride in creating every dish from the ground up, ensuring the highest quality. The Vibe: We are constantly innovating, especially when it comes to vegetables. Our menu changes every season to showcase the freshest, most exciting ingredients available, keeping things fresh for our team and our guests. If you thrive in a bustling, team-oriented environment and want to lead a counter team that keeps the energy high and the line moving, this is the place for you. The Role: Counter Lead We are looking for an enthusiastic and detail-oriented Counter Lead to be the face and driving force of our front-of-house operations. You will be responsible for setting the pace, ensuring flawless customer service, and upholding our commitment to quality.

Requirements

1+ years of experience in a fast-paced restaurant or customer service leadership role.
Excellent communication and interpersonal skills.
Proven ability to lead, motivate, and manage a small team during peak hours.
Strong organizational skills and attention to detail, particularly with cash handling and order accuracy.
A positive attitude, high energy, and a passion for unique, high-quality food.
Reliable attendance and flexible availability, including nights and weekends.

Responsibilities

Team Leadership: Supervise and guide the counter staff, including assigning tasks, managing breaks, and ensuring all team members are trained and motivated.
Customer Experience: Deliver an exceptional, high-energy service experience to every guest, handling complex orders and resolving customer concerns with a positive attitude.
Operational Excellence: Oversee all cash handling, point-of-sale (POS) transactions, and end-of-shift reconciliation to ensure accuracy.
Food & Menu Expertise: Maintain an in-depth knowledge of our seasonal menus, ingredients, and preparation methods to accurately answer guest questions about our scratch kitchen and innovative veggie dishes.
Order Management: Efficiently manage the flow of in-person and online orders, coordinating with the kitchen team to minimize wait times in our fast-paced environment.
Cleanliness & Safety: Ensure the front counter, dining area, and all service stations are kept clean, organized, and comply with all health and safety standards.
Gold Card Ambassador: Be an expert on our brand and Gold Card program, engaging with our most passionate (and tattooed) fans.