Cosmetic Receptionist/Call Center

Tareen Dermatology PA•Roseville, MN

19d•Onsite

About The Position

The Cosmetic Receptionist/Call Center plays a key role in creating an exceptional patient experience from the moment you contact our practice. This position supports the Cosmetic Call Center and the front desk. Strong and reliable phone coverage is essential to this role, and candidates must be comfortable managing high call volumes while maintaining a warm and professional approach.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Highschool diploma required.
2+ years’ experience in a customer-experience or customer-facing role required.
Interest in esthetics and/or dermatology required.

Nice To Haves

Previous dermatology experience or experience in a salon/spa/esthetic setting preferred.

Responsibilities

Maintains consistent phone coverage to ensure timely response to all incoming patient calls.
Scheduling Cosmetic patient visits.
Answer patient questions regarding pricing, post-care, and general business information questions.
Performing POS and checking out patients for products, services, and other items.
Enrolling patients in membership plans
Responsible for basic product and service knowledge.
Staffing Cosmetic events (estimated one per quarter.)
Filing of patient paperwork in accordance with HIPAA guidelines.
Greets and checks in patients at their scheduled visits, registers demographic information and processes payment plans and copays.
Providing general support to the Cosmetic Department and estheticians.
Answering phone calls from current and prospective patients.
All other duties as assigned.