Corrigo Program Administrator

JLL•San Antonio, TX

3d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Corrigo Program Administrator This position is responsible to provide operational and technical guidance to accounts. This includes supporting the AMR Operations Enablement team and accounts in the execution of Corrigo to the Americas accounts, specifically alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of the required changes. Additionally, this position is responsible for time sensitive or regional specific account(s) Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting. General duties include system configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity and auditing of smaller accounts What this job involves Understanding of the savings opportunities per account by defining a project plan for improvement on account by account basis utilizing quantitative results and interviewing the account. Keep abreast of technologies that will enhance productivity, evaluate them and recommend adoption of those that are suitable for JLL IFM The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives. Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability. Manage operations to mitigate operational risk. Serve as the single point of contact to the account team for all CMMS systems related questions, support issues, and requirements. Responsible for production of monthly, quarterly, annual and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training. Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation. Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions. Support the account team users with general questions and other systems support requests. Requesting User IDs and passwords for new users via OVID Process Request system changes via Corrigo Data Governance Process Provide new user training, advanced user training and new feature training to the account and client staff as required. Configuration of system notification messages, print formats, and other inbound/outbound communication mechanisms. Develop and deploy inspection forms supporting the building engineering team.

Requirements

Minimum 5 years’ experience managing CMMS/ work order applications, Performance Management, Data and Analytics
Demonstrated process orientation and data driven skill sets
Expert technology and systems, highly proficient in Google Workspace (Docs, Slides, Sheets)
Ability to work in a fast-paced heavy workload environment
Superior customer service skills and orientation
Ability to plan and manage work under time constraints
Strong organizational skills and collaborative style needed.
Strong organizational skills, detailed oriented, and process-driven, with an orientation toward continuous process improvement
Candidates must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Undergraduate degree

Responsibilities

Provide operational and technical guidance to accounts.
Support the AMR Operations Enablement team and accounts in the execution of Corrigo to the Americas accounts, specifically alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of the required changes.
Responsible for time sensitive or regional specific account(s) Systems Administration of a Computerized Maintenance Management System (CMMS), facility service request (FSR) system, and account-level reporting.
System configuration, records maintenance for system users, companies, properties, assets, work order scheduling, system/data integrity and auditing of smaller accounts
Understanding of the savings opportunities per account by defining a project plan for improvement on account by account basis utilizing quantitative results and interviewing the account.
Keep abreast of technologies that will enhance productivity, evaluate them and recommend adoption of those that are suitable for JLL IFM
Responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
Manage operations to mitigate operational risk.
Serve as the single point of contact to the account team for all CMMS systems related questions, support issues, and requirements.
Responsible for production of monthly, quarterly, annual and ad-hoc account reporting.
Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
Responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.
Support the account team users with general questions and other systems support requests.
Requesting User IDs and passwords for new users via OVID Process
Request system changes via Corrigo Data Governance Process
Provide new user training, advanced user training and new feature training to the account and client staff as required.
Configuration of system notification messages, print formats, and other inbound/outbound communication mechanisms.
Develop and deploy inspection forms supporting the building engineering team.