Corporate Vice President - Delivery Lead, Operations & Maintenance

New York Life • New York, NY

57d • Hybrid

About The Position

We are seeking an experienced technology operations leader to serve as the Delivery Lead, Operations & Maintenance within Field Productivity Technology. This shared, horizontal leadership role supports multiple vertical delivery teams by ensuring the stability, resilience, and operational readiness of advisor- and agent-facing platforms. The ideal candidate has deep expertise in DevOps, Site Reliability Engineering (SRE), and IT Service Management (ITSM), combined with a proven track record managing large-scale platforms in cloud and hyperscaler environments (AWS, Azure, GCP). This leader will drive the evolution of traditional support models toward automation-first, AI-enabled operations, embedding reliability into agile delivery and ensuring real-time observability and business-aligned incident management.

Requirements

• 15+ years of experience in technology operations, platform support, or site reliability leadership
• Proven success managing high-severity incidents and cross-functional coordination
• Deep understanding of DevOps, SRE, and ITSM/ITIL frameworks in agile enterprise environments
• Hands-on experience with AWS, Azure, GCP, and observability tools
• Experience managing vendor teams and enforcing SLAs/performance targets
• Knowledge of compliance and security standards in enterprise operations
• Executive presence with strong communication and problem-solving skills

Nice To Haves

• Preferred Certifications: ITIL, SRE Foundation, DevOps Leader, TOGAF, AWS/GCP/Azure Architect-level

Responsibilities

• Own the health, uptime, and reliability of Field Productivity platforms across advisor and agent ecosystems
• Lead the transition from traditional support models to DevOps and SRE-aligned operations
• Leverage AI/ML-powered monitoring (AIOps) to detect, predict, and prevent incidents proactively
• Oversee incident response, root cause analysis, release readiness, and environment support
• Establish clear ownership during incidents and drive cross-team resolution and communication
• Automate incident response, recovery, and change workflows; govern uptime SLAs and audit readiness
• Manage vendor operations teams and enforce accountability for SLAs and incident resolution
• Partner with enterprise teams (Security, Architecture, Compliance, Delivery) for aligned execution
• Create a shared ownership model with internal and external partners for operational performance
• Implement and manage observability practices (logs, metrics, traces, synthetic monitoring)
• Use hyperscaler-native tools and third-party platforms for real-time insights
• Introduce shift-right testing and production validation for quality at scale
• Drive automation across patching, upgrades, incident handling, and release deployment
• Partner with engineering and QA to embed resilience into delivery pipelines
• Continuously improve KPIs: uptime, MTTR, change failure rate, incident volume, release velocity
• Lead and scale distributed operations teams across multiple locations and time zones
• Build strong partnerships across business and technology stakeholders
• Represent Field Productivity Technology in resiliency, cloud operations, and enterprise support forums
• Reliable, stable, and production-ready platforms that scale with advisor and agent needs
• Proactive, AI-enabled operations that reduce downtime and enhance resilience
• Automation-first support workflows to increase efficiency and reduce manual effort
• Faster recovery, improved incident response, and real-time observability
• Business-aware communication and stakeholder confidence during incident events
• Strong partnerships

Benefits

• We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
• Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees