Corporate Travel Operations Manager

Ale Solutions

19d • Hybrid

About The Position

As a Corporate Travel Operations Manager, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in office Company-issued equipment + remote access Formal, hands-on training [Monthly home internet stipend] (if applicable)

Requirements

• High school diploma or GED required; college degree preferred
• 2-3 years of management experience leading teams of 40+ employees (on-site and remote)
• 2-3 years of experience in airline, travel management company (TMC), or call center operations
• Experience in restructuring operations and implementing performance frameworks
• Strong leadership, interpersonal, and communication skills
• Proficiency in Microsoft Excel and data analytics for decision-making
• Ability to manage competing priorities and adapt to dynamic environments
• Solid understanding of travel, hotel, and call center operations
• Flexibility to travel up to 25%

Responsibilities

• Leading the Corporate Travel Operations Team to deliver efficient and consistent client operations
• Evaluating and enhancing organizational structure and workflows for operational efficiency
• Developing governance frameworks, operational plans, and succession strategies
• Monitoring KPIs, dashboards, and productivity metrics to identify improvement opportunities
• Overseeing recruitment, onboarding, training, and career development pathways
• Implementing SOPs, operational controls, and process improvement initiatives
• Collaborating cross-functionally with internal teams and managing vendor relationships
• Managing budgets, expense controls, and readiness for Business Continuity Planning
• Serving as escalation point for critical operational issues and providing on-call support

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees